Demo

Network Support

Stellar Professionals
Harrisburg, PA Contractor
POSTED ON 2/5/2025 CLOSED ON 4/2/2025

What are the responsibilities and job description for the Network Support position at Stellar Professionals?

We are looking to fill a Night Shift as Network Support in Harrisburg, PA.

Mode of Interview: In person

*Position requires on-site reporting in Harrisburg office*

  • Normal schedule is 3 overnight shifts - Mon., Tues. and Thurs nights

Required Skills

  • Possesses excellent communication skills; both written and spoken.
  • Ability to be clearly understood and has excellent phone etiquette.
  • Ability to support end-users with varying IT skillsets.
  • Ability to follow directions, especially when using established operation and knowledgebase documentation, and Commonwealth standard operating procedures.
  • Ability to adapt to change.
  • Detail oriented and resourceful.
  • Excellent organizational skills.
  • Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
  • Experience with incident management, call tracking, and ticketing software.
  • Preferred 2 years previous systems administrator, help desk, and/or call center experience.
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