What are the responsibilities and job description for the Customer Service Specialist position at Stellar Promotions?
We are on the search for hard-working individuals that are looking for a great Customer Service Specialist position with real growth opportunities!
Our goal is to cultivate and maintain true partnerships with our clients and consumers. We’ve become the nation’s largest business and sales consulting firm due to our winning mentality, honesty, transparency, and drive for success. Those same traits are exactly what we look for in our entry-level Customer Service Specialist. We prefer to train and develop our Customer Service Specialists for maximum performance. We are committed to delivering the highest caliber of service directly to consumers that will benefit our clients and customers. Unlike large corporate firms, we commit to individualized attention that uniquely positions us to increase consumer retention, increased sales revenue, and bridge the gap between our competitors.
Duties as a Customer Service Specialist:
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Our goal is to cultivate and maintain true partnerships with our clients and consumers. We’ve become the nation’s largest business and sales consulting firm due to our winning mentality, honesty, transparency, and drive for success. Those same traits are exactly what we look for in our entry-level Customer Service Specialist. We prefer to train and develop our Customer Service Specialists for maximum performance. We are committed to delivering the highest caliber of service directly to consumers that will benefit our clients and customers. Unlike large corporate firms, we commit to individualized attention that uniquely positions us to increase consumer retention, increased sales revenue, and bridge the gap between our competitors.
Duties as a Customer Service Specialist:
- Interact with customers directly in a friendly and professional manner while actively listening to and addressing their questions and concerns
- Collaborate with management staff to stay updated on new products, services, sales promotions, and policies
- Provide effective solutions and support to ensure that no customer is left dissatisfied
- Handle confidential customer sales account information with sensitivity and discretion
- Greet, qualify, recommend products/services, and close every sale
- Suggest areas of improvement to management staff to increase consumer satisfaction
- High School Diploma or GED
- Experience in customer service or sales
- Ability to multi-task and focus in a fast-paced environment
- Positive attitude and the ability to be patient while communicating with customers
- Team player who can work independently
- Outstanding service orientation and strong interpersonal skills that create positive relationships with fellow team members and in-person customers
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