What are the responsibilities and job description for the Computer Support Analyst position at Stellar Services?
Description of Duties :
Deliver training on the Asite platform to end users.
Monitor support emails and voicemails received from Client's Asite end users and resolve problems or take appropriate action.
Gather, organize, and analyze large internal and external data sets to provide insights for management.
Assist with data entry and clean-up in Asite
Assist with developing interactive dashboards of Asite data in Power BI.
Required Skills :
Bachelor’s degree in Computer Information Systems or 5 years relevant experience
Proficient in Microsoft Office. Excellent PowerPoint skills
Advanced level of MS Access and / or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables.
Working knowledge of SharePoint and MS Teams
Hands-on experience building and publishing customized and interactive dashboards within PowerBI
Strong organizational and multi-tasking skills.
Excellent analytical and problem-solving abilities
Excellent communication (verbal and written) and customer service skills
Ability to handle a high-pressure environment
Ability to prioritize urgent requests and multitask
Helpdesk experience preferred
Experience working in a document management platform strongly preferred - proficient in Asite is a plus
Proficient in SQL a plus
