What are the responsibilities and job description for the System Administrator position at Stellar Services?
General tasks and responsibilities will include :
Develop an understanding and use of system management tools, utilizing Jamf, Apple Business Manager, Workspace One, Google Workspace, Nexthink, Device Automation, Enterprise Connect and additional technologies.
Develop an understanding of the infrastructure systems that support the environment, Active Directory, Network infrastructure etc.
Assist with the administering of systems used to support the end user devices
Assist with the planning and testing the required configuration profiles to configure the devices as needed.
Assist with troubleshooting hardware, software and associated peripherals throughout the enterprise.
Assist with proactively identifying any ongoing device issues, observing reoccurring incident trends.
Assist with the coordination of device operating system upgrades, ensuring notifications are sent out about scheduled downtime required to complete the upgrades
Assist with the testing of system and application updates for device deployments leveraging service automation tools.
Providing direct, over the phone or remote troubleshooting of end user devices and coordinate with local technical staff as appropriate to resolve issues in a timely fashion.
Use diagnostic tools to troubleshoot problems associated with the infrastructure, workstation hardware or software and applications, leveraging tools capabilities and methodologies to resolve problems.
Attend and collaborate in meeting with vendors and client as required
Required to travel to the various facilities within the five boroughs to provide onsite support to resolve escalated issues.
Where and when restoration activities are beyond the scope, escalate within the End User Innovations team to have the issue resolved
Follow through to ensure that escalated items are resolved.
Performs walkthroughs of the facilities to validate and physically verify the location of supported equipment
Responsible for ensuring that documentation is completed for installation process and procedures and that it s disseminated to the required support staff.
Performs general preventative and remedial maintenance tasks on servers, end user devices and any other authorized peripheral equipment.
Performs work in compliance within specified warranty requirements and returns defective equipment / parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
Accurately and promptly record incidents and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries
Maintains, follows and consistently demonstrates a general knowledge of client guidelines, processes, practices and procedures
Preparing and willing to do any other reasonable and lawful instruction and task on time and correctly
Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures
Minimum Qualifications :
Setting up new users and giving them access to the intranet
Managing and maintaining the file servers
Operating the firewall for the organization
Monitoring the internet connection for security risks
Employing the latest security protocols
Monitoring the local area network (LAN) for threats or errors Educational Level :
A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics / Statistics, Telecommunications, Data Communications, or a related field of study; and
Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
A satisfactory equivalent combination of training, education, and experience.
Years of Experience :
Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.
Operations Specialty requires supervisory experience (5 years).
