What are the responsibilities and job description for the Dental Receptionist position at Stellar Smiles Ortho PLLC?
Schedule Coordinator (BILINGUAL) in Grapevine, TX:
Our well established, growing and successful, single doctor Orthodontic Practice has prominence in our community. Our reputation is directly correlated from our commitment to creating excellent customer service and experience every day! We rely upon impeccable service to all of our patients as well as excellent treatment results. We strive to exceed the expectations of our patients and their families, referring dental offices, and everyone that we come into contact with.
Scheduling Coordinator (SC) Job Description:
This is a multi-faceted role. Looking for an experienced, detail oriented and organized team player who has a positive attitude, passion for excellent customer service, strong computer skills, ability to work in a fast-paced environment. Knowledge related to this role in scheduling, financing and sales translate well and will be considered even if not related to the dental field.
SKILLS/ABILITIES:
● Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members and community.
● Letter/email composition skills and excellent grammar skills.
● Gentle persuasion skills to guide patients and parents and to instill confidence with regards to the orthodontist(s) abilities and results of treatment.
● Exceptional ability to work independently and in a team environment
● Organized, systematic with impeccable follow through
● Positive attitude that exudes confidence and enthusiasm
● Ability to think quickly on their feet
● Proficient with office software
● Strong customer service skills
● Excellent organization skills
● Strong attention to detail
● Be able to multitask and complete job duties in a timely manner
RESPONSIBILITIES (including, but not limited to):
● Greet new patients and orient them to the practice.
● Review patient forms during new patient visits and document pre-examination information.
● Guide patients through financial arrangements and prepare appropriate agreements.
● Follow-up with patients in Pending status and unscheduled pre-treatment (Observation) patients.
● Confirm receipt of all necessary forms for patients starting into treatment.
● Manage correspondence related to treatment.
● Follow-up on all missed and unscheduled recall appointments.
● Assist in coordinating practice-building programs with patients, parents, referring and non-referring offices, and within the community.
● Understand basic insurance benefits to effectively educate patients on their dental benefits; willing to train the perfect fit!
● Understand dental procedures and dental terminology for proper scheduling and treatment coordinating; willing to train the perfect fit!
● Appropriately schedule appointments to ensure quality care for patients in a timely, stress-free manner (monitor schedule consistently)
● Follow-up on all missed appointments and fill canceled appointments
● Update patient information as received
● Screen calls, take messages when necessary and answer inquiries
● Follow-up on any voice mails/emails/texts received first thing each morning and immediately following lunch
● Social Media Posting & Marketing
●Perform other tasks as assigned by the orthodontist(s)
The ideal candidate will have excellent customer service skills, excellent computer skills, is motivated, positive personality, positive energy, highly capable, excellent hand-skills, ability to follow assigned tasks, and willing to succeed at the job. Competitive starting pay, commensurate with experience and certifications.
Bilingual (English, Spanish) is a must!
Being part of a team is great but being part of a family is greater. If you are full of personality and are fearless, this is the post. If you are interested in an exciting challenge and strive for a happy and supportive work environment, please submit a cover letter and resume.
We will reach out to you to schedule an interview when interested.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Employee discount
- Paid sick time
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
Schedule:
- 8 hour shift
- Extended hours
- Rotating shift
- Rotating weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Orthodontics: 2 years (Required)
- Sales: 7 years (Required)
Language:
- English, Spanish (Required)
Work Location: In person
Salary : $18 - $21