What are the responsibilities and job description for the System / Sustainment Engineer position at Stellar Solutions?
System / Sustainment Engineer
Job Locations
US-VA-Chantilly
2024-1784
Category
Systems Engineer
Required Security Clearance
TS / SCI w / CI Poly (SSBI / ISA)
Type
Full-Time
Overview
Stellar Solutions, a nationally recognized "Great Place To Work", has exciting opportunities providing Engineering solutions for innovative new-entrant space companies, as well as established space systems manufacturers, commercial space system operators and service providers, and other industry stakeholders including investors.
At Stellar Solutions, we offer talented, energetic, and immediately productive resources to satisfy our customers' critical needs in systems engineering and integration, mission operations, program management and strategic planning. We are a leading service and expertise provider for high-tech commercial ventures, spanning communications, earth observation and remote sensing systems and data products, to the infrastructures that support earth orbiting and beyond earth orbit businesses.
Role / Responsibilities / Qualifications
Stellar Solutions is seeking a Sustainment Engineer to provide critical operational integration support to a space system ground segment. In this role, you will be instrumental in ensuring the smooth transition and sustainment of a soon-to-be-operational system. You will collaborate with cross-functional teams to track and manage system defects and support tier-level help desk transitions at major ground locations.
In this role you will :
Provide day-to-day integration and sustainment support for a complex space system ground segment
- Maintain a comprehensive understanding of system operations to ensure seamless performance during the transition to operational status
- Maintain and track system defects reported by users
- Utilize tools such as ServiceNow / HelpNow for tracking, resolution, and reporting of system issues
- Coordinate defect reviews and participate in weekly Defect Review Board (DRB) meetings, including scheduling, agenda creation, and minute documentation
- Support the development and implementation of tiered help desk structures
- Collaborate with teams at major ground locations to ensure effective help desk operations and user support
- Assist in the development of user guides, operational procedures, and training materials to enable efficient system usage
- Establish and execute sustainment strategies, policies, and schedules
- Coordinate and facilitate Configuration Control Board (CCB) meetings to manage and implement system changes
Required Qualifications :
Deliverable(s)
Develop and implement sustainment strategies, policies, and schedules that ensure long-term system reliability while fostering proactive user engagement to optimize operational performance. You'll play a pivotal role in shaping the future of a cutting-edge space system, blending technical problem-solving with strategic impact in a mission-critical environment.
