Business Analyst

Your Responsibilities

Collaborate with cross-functional teams - Product Owners, Process Owners, Engineering (Developers, Testers and Operational Support) to deliver impactful ServiceNow solutions in an Agile setting

Lead requirement elicitation sessions and translate stakeholder needs into detailed user stories with well-defined acceptance criteria

Break down complex requirements into logical workflows, data structures, and business rules

Analyze enhancement requests, observations and defects to propose sustainable, risk-compliant solutions

Create process documentation, user stories, use cases, and user acceptance criteria

Drive user acceptance testing (UAT) and work with stakeholders to ensure the delivered product meets expectations

Support and lead organizational change management (OCM) initiatives, including stakeholder training and communications

Conduct design walkthroughs and feedback sessions with stakeholders and end users

Collaborate with members on Agile methodology, ServiceNow best practices, and business analysis standards

Ensure alignment with DTCC's risk and control practices

Qualifications

Required:

Bachelor's degree or equivalent experience

Minimum 5 years of experience as a Business Analyst in enterprise software delivery

Minimum 3 years of experience working specifically on the ServiceNow platform (ITSM, ITOM, or related modules)

Strong knowledge of Agile/Scrum methodology, with experience working in a cross-functional Agile team

Proven ability to document functional requirements, process flows, and system interactions

Exceptional communication skills with both technical and non-technical audiences

Experience with Service Catalog items, workflows, roles/groups, and form configurations

Proficiency in facilitating UAT, training, and stakeholder demos

Required Certifications:

ServiceNow Certified System Administrator (CSA)

ITIL v4 Foundation Certification

Navnish kumar

IT Technical Recruiter

Stellent IT Phone:

Email: navnish

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.