What are the responsibilities and job description for the Cisco Voice Engineer-Pittsburgh, Pennsylvania-Hybrid position at Stellent IT LLC?
Cisco Voice Engineer
Pittsburgh, Pennsylvania-Hybrid
Phone Skype
6 Month
JOb Description
Responsibilities :
- Design, implementation, and ongoing management of the voice system (2 Cisco Call Manager clusters, Cisco Emergency Responder, and Unity voicemail systems globally)
- Work closely with LAN and WAN teams to optimize performance of the VOIP systems
- Work with vendors to open, troubleshoot and achieve a final resolution of tickets
- Provide high level support for voice issues, working with tier 1 techs to troubleshoot and resolve tickets
- Follow change management procedures to mitigate production outages
- Monitor VOIP systems and be proactive with mitigating issues before they become widespread
- Implementing and maintaining a disaster recovery plan
- Engage in projects and achieve completion in the required timeframe
- Availability to work off hours for upgrades, maintenance, etc.
Education :
Certifications :
Experience Required :
Thanks and Regards
Gulshan Srivas
IT TECHNICAL RECRUITER
Email : gulshan@stellentit.com
