Desktop LAN Technician-Phoenix, AZ(Hybrid)

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Job Title: Desktop LAN Technician

Location : Phoenix, AZ(Hybrid)

Duration: Long Term

Job Description

THIS IS NOT A REMOTE POSITION CANDIDATE WILL HAVE TO PASS A STRICT BACKGROUND CHECK AND BECOME ACJIS CERTIFIED. This position will require travel to worksites.

Qualifications:

Strong customer service skills, Excellent interpersonal, written, and oral communication skills with ability to adjust message to audience

Knowledge of Apple devices including iOS and MacOS is a plus

Advanced troubleshooting and problem-solving skills

Excellent self-organization and time management skills

Ability to work collaboratively in teams and across organizations

Ability to synthesize feedback and adjust plans accordingly

Ability to develop and write technical documentation

Ability to evaluate and test emerging technologies

Ability to apply creative solutions to business problems to ensure business needs are most effectively met

General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures

Knowledge of Microsoft products including operating systems and Office

Knowledge of Google email and standard Suite of products Computer hardware configuration and repair knowledge

Knowledge of Ethernet network topology to assist with troubleshooting network issues

Knowledge of IT infrastructure industry standards and best practices Advanced troubleshooting skills Problem definition and alternative analysis skills

Experience with Active Directory

Experience with Windows 10 11 DCHP, ServiceNow ticketing system Experience with Server 2008 and Server 2012 engineering

Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2

Minimum 4 years of current working experience in an IT field

Must have a current AZ Driver's license with a good driving record - 39 month review will be conducted

Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.

Associate/Bachelor degree in a related field is preferred

Responsibilities:

Server Support, Desktop support, support customers on the ADOT network.

Fix computer-related problems.

Troubleshoot hardware problems

Research and implement potential solutions.

Support agency's warranty and non-warranty computer and printer repair work

Assist with assigned project tasks.

Ensures compliance with standards for systems software and documentation.

Teach customers how to use PC related software and hardware.

Implement software patches, security fixes, tests and validate modified system configurations.

Install and configure PC hardware, software, and peripherals.

Assist with major deployments of hardware and software.

Monitors system reliability and availability.

Attend section staff meetings.

Complete mandatory training classes and other classes as assigned.

Travel between sites to accomplish tasks.

Perform preventive maintenance on hardware and software packages to include client and server platforms.

Teach new staff members how to troubleshoot problems, set up and install network related hardware, software, and other peripherals.

Aditya Kumar

Technical Recruiter

Stellent IT

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