GIS/ArcGIS Support Specialist-Hybrid ONSITE(Atlanta, GA)

GIS / ArcGIS Support Specialist

Hybrid ONSITE(

Atlanta, GA)

Phone and Video

Long Term

Job Description : Skill

Required / Desired

Amount of Experience

Bachelor's degree in related field from accredited college or university

Required

Knowledge and experience with Esri ArcGIS Desktop (ArcMap / ArcGIS Pro)

Required

Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS

Highly desired

Experience with ArcGIS Online or ArcGIS mobile applications

Highly desired

Experience working with Esri geodatabases (e.g., mapping, editing, analysis), or any other GIS data development / management experience

Highly desired

Passion to provide excellent customer service and build effective customer relationships

Required

Excellent communication, interpersonal, collaboration, and teamwork skills

Required

Job Summary :

Client is seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1 / ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. Client custom, Esri Web / Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction / guidance. Assists GIS / IT Teams in implementing solutions and preparing documentation / knowledgebase articles. Will develop Client GIS User Group and conduct training programs to support Client GIS User Group.

Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users / customers. The candidate will follow guidance in providing ticket resolutions.

The Enterprise GIS team is composed of 2 ArcGIS developers,2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits. Client GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.

NOTE : While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.

Responsibilities :

Acts as 1st line / tier of GIS technical support for Client

Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications

Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison

Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed

Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS

Assists team with GIS upgrades, projects, and provides on-call supports needed

Develops, updates, or maintains system / technical documentation as needed

Develops ClientGIS User Group, resources, and assists in training material creation.

Pankaj Kumar

Lead IT Technical Recruiter

Phone : 321-766-9495

Email : pankaj@stellentit.com

Gtalk : pankaj@stellentit.com