What are the responsibilities and job description for the Principal Genesys Cloud CX Development Engineer Atlanta, GA (hybrid) position at Stellent IT LLC?
Principal Genesys Cloud CX Development Engineer
Atlanta, GA (hybrid)
Phone Skype
Job description : Responsibilities will include translation of the Voice UI / UX design wireframes to actual code / configuration. Candidate will bridge the gap between design and technical implementation, taking an active role on both sides and defining IVR customer experience. Candidate should have of knowledge of end-to-end connectivity of Contact Center technologies : IVR, CTI / Intelligent Routing, Call Recording, Workforce Management, Analytics and Reporting. Candidate must also have strong communication and interpersonal skills to work very closely with tech and business leadership as well as agile team members throughout the entire development lifecycle.
This position also involves managing a team while having the skills of hands-on Development and Design of IVR. 40% management, 60% hands-on
Required Skills :
5-7 years hands on experience with Genesys IVR and routing design and development using Genesys Composer
Experience managing and training teams
Good understanding of CTI (Computer Telephony Integration), contact center architecture, Genesys Framework, Genesys routing strategy
Thorough understanding and / or experience with call back technologies, preferably with virtual hold solutions
Experience with designing Business Continuity / Disaster Recovery architecture
Demonstrated track record of managing multiple development projects at once
Excellent communication skills, listening skills, influencing and negotiation skills
Ability to develop and foster relationships with resources outside of direct control
Bachelor's / Master's Degree in Computer Science, Information Systems or related field
Desired Skills :
Experience with OMNI channel integration : Email, SMS, Social, Chat, Chatbot
Knowledge and / or experience with Genesys PureCloud Contact Center Cloud as a Service
Why This Role
High C Level Visibility
Prestigious Fintech Leader
Thought Leadership
Enterprise Solutions Architecture
Believe you can and you're halfway there.
Theodore Roosevelt
Yogesh Sharma
Lead Tech Recruiter
P : 1 201-627-7507
E : Yogesh@stellentit.com
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