Title : Vendor Management Specialist
Location : Fountain Valley, California
Essential Functions :
SLA Development and Review :
- Collaborate with cross-functional teams to define and develop SLAs based on business objectives, minimize risksand customer expectations.
- Conduct reviews of existing Service Level Agreements (SLAs) and Key Performance Indicator (KPIs) to identify areas for improvement and recommend necessary changes
- Deploy, analyze and manage survey results to identify risk and opportunities with existing supplier base
- Facilitate QBR and / or Annual business reviews
- Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal / external working relationships.
Performance Metrics :
Define and measure key performance indicators (KPIs) to assess the effectiveness of services against agreed-upon SLAs.Develop reporting mechanisms and scorecards to communicate performance metrics to stakeholders.Stakeholder Engagement :
Build strong relationships with internal stakeholders, understanding their requirements and ensuring timely delivery of goods and servicesAct as a liaison between internal teams, clients, and vendors to ensure alignment on SLA requirements and expectations. Manage the delivery of performance feedback to suppliers.Provide guidance to teams in meeting SLA targets and resolving any disputes or discrepancies.Recommend and train teams in proper SLA management techniques, cycle counting procedures to monitor vendor performanceProcess Optimization :
Analyze workflows and processes to identify opportunities for efficiency improvements in meeting SLA commitments.Develop and implement process enhancements to streamline service delivery.Risk Management :
Identify and mitigate risks associated with SLA adherence, ensuring contingency plans are in place.Documentation and Compliance :
Evaluate requirement and support in developing SLAs, SLOs, KPIs, etc. for best cost reduction, consistent and reliable supply of goods and servicesMaintain comprehensive documentation of SLAs, performance metrics, and compliance measures.Ensure that SLAs are in compliance with legal and regulatory requirements.Training and Development :
Provide training and workshops to internal teams on SLA best practices and the importance of meeting commitments.Stay current on industry trends, regulation and best practices in Supplier / Vendor managementPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements :
Bachelor's degree in Business, Economics, Accounting, or other related field5 years' experience in Supplier Management role in Information Technology with Knowledge of IT / automotive IT or relevant industry standards and best practicesDeep knowledge in contract management, sourcing and procurement processes and methodologies or related experienceAbility to multi-task in a fast-paced environmentStrong communication, planning and presentation skillsProven ability to work collaboratively in a cross-functional team environmentDemonstrated ability to use the Microsoft Office suite (MS Word, Excel, PowerPoint)Certifications :
CVM, CRVPM, CSCP, CPSM, CSM, C.P.M., CCWP, ASCM or related field a plus
