What are the responsibilities and job description for the Call Center Operations Manager position at Stelvio Group?
Job Description
The ideal candidate will thrive in a fast-paced environment and be passionate about optimizing customer engagement. The Senior Director, Call Center Operations, will lead a team of customer service representatives and be responsible for vendor partnerships, operational excellence, customer experience, and team leadership.
Responsibilities:
The ideal candidate will thrive in a fast-paced environment and be passionate about optimizing customer engagement. The Senior Director, Call Center Operations, will lead a team of customer service representatives and be responsible for vendor partnerships, operational excellence, customer experience, and team leadership.
Responsibilities:
- Develop and implement strategic plans to improve customer satisfaction and loyalty.
- Analyze data to inform decisions and drive business growth.
- Build and maintain relationships with external vendors.
- Manage budgets and resources effectively.
- Collaborate with cross-functional teams to achieve business objectives.
Requirements:
- Bachelor's degree in Business Administration or related field.
- Minimum 5 years of experience in customer service or operations management.
- Proven track record of success in leading high-performing teams.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
