What are the responsibilities and job description for the NOC Manager position at STEM Search Group?
What you'll do...
- Manage and grow a lean but high-impact NOC team supporting enterprise-grade network operations across multiple data centers.
- Lead day-to-day performance tracking across all major KPIs — network availability, incident counts, MTTR, SLA breaches, security events, and cost efficiency.
- Coordinate directly with multiple Tier 1 and regional carriers to provision, monitor, and maintain voice, data, and private network circuits.
- Own escalations, outage response, and network events from triage through resolution — balancing speed with structured root cause follow-up.
- Guide the implementation of infrastructure changes while ensuring full visibility into downstream impact and client-facing reliability.
- Provide operational leadership while staying close to key decisions — ensuring the right technical, procedural, and vendor decisions are made.
- Deliver high-trust reporting for executive and technical audiences, including customer satisfaction insights and infrastructure performance rollups.
What we're looking for...
- Proven ability to lead NOC operations with a focus on team performance, systems accountability, and scalable process development — while stepping in strategically when technical oversight is needed.
- Deep experience supporting internet, voice, and private network services across a mix of Tier 1 and regional telecom carriers.
- Strong technical grounding in Cisco networks, BGP, routing policy design, and carrier-grade architecture; Cisco CCNP or equivalent preferred.
- Demonstrated ability to monitor and optimize across KPIs such as uptime, incident rates, MTTR, SLA adherence, and year-over-year network efficiency.
- Familiarity with secure, multi-tenant environments requiring network segmentation, access controls, and compliance readiness (HIPAA, SOC2, etc.).
- Competence in using monitoring and observability tools (NetBox, Grafana, Zabbix, SolarWinds, etc.) to drive uptime and availability.
- Comfortable serving as a steady operational leader in a fast-moving infrastructure environment, with a sleeves-up mentality and long-game mindset.
