What are the responsibilities and job description for the Commercial Lending Business Analyst position at Steneral Consulting?
Commercial Lending Business Analyst
Woburn, MA 5 days a week - Local Candidates only
Candidate either need to have commercial lending or banking exp and this doesn't include someone who has experience working for a company handling personal or car loans. They are very different and commercial loans are very complex.
If they don't have commercial lending/banking exp, they need to have nCino.
Client is looking to add another BA because their business partners think they're not moving fast enough. The development and admin teams for Salesforce/nCino include four people, with two admins. These individuals are responsible for requirements, UAT, and monthly nCino enhancements, which is stretching their capacity. NB needs to streamline this process.
Role Expectations:
- The business initiates processes with minimal information (e.g., "I need this "), so the BA must be a strong interviewer who can ask the right questions to fully understand business needs, not just agree with the request.
- The BA will work closely with developers, assist with QA, and support UAT, including developing test cases and explaining processes to the development team for production.
- Even without direct nCino experience, the candidate should assist with software upgrades and testing.
Required Experience:
- Strong experience in commercial banking/lending or nCino is essential. The terminology and concepts in commercial banking/lending systems are similar.
- The candidate should focus on identifying business needs rather than letting the business dictate specific solutions.
- Tenure will depend on the individual, not necessarily on years of experience.
Salesforce and nCino Integration:
- Salesforce is used for CRM, and nCino runs on Salesforce, making the two systems intertwined.
- Understanding Salesforce's organizational structure is critical for setting up opportunities and managing cases for clients.
The CRM aspect is particularly important for the contact center, which tracks client interactions to provide a 360-degree view of the client's history (e.g., outstanding loans, call history).
Job Description:
Business Analyst
- Client is currently searching for an expert Business Analyst (BA). The candidate will have excellent communication skills and the ability to collaborate both with business and technical leadership. The scope of work includes understanding the information business vision and roadmap items, and documenting them in detailed business requirements, while continually working with both business and technology teams to ensure the alignment, quality, and final delivery features.
- Objectives of this role
- Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
- Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Responsibilities
- Partner with stakeholders across business units (ex: Commercial Lending, Finance, Operations, Security and Compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
- Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
- Required skills and qualifications
- Five or more years of experience in analytics and systems development
- Proven analytical abilities
- Experience in generating process documentation and reports
- Excellent communication skills, with an ability to translate data into actionable insights
- Knowledge or experience with Salesforce and/or nCino
- Preferred skills and qualifications
- Bachelor's degree (or equivalent) in Business Administration, Information Technology or Computer Science
- Strong working knowledge of relevant Microsoft applications
- Proven ability to manage projects and user testing
- High proficiency in technical writing
- Banking experience
