Quality Assurance Manager

Tallahassee, FL – Onsite – Must be Local - (at least for first 6 months, then maybe remote but must live locally).

Initial Remote and Final Onsite in Tallahassee so local only

Must have valid LinkedIn

Need Local DL with Submission

2.3. Scope of Work/Job Characteristics

RFQ-25-022

Responsibilities

The Quality Assurance Manager will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Responsible for managing the definition, implementation, and integration of quality principles and
  
  

quality processes into the design and development of software and IT processes;

• Ensures that quality methods and procedures are executed;
• Ensures that products, applications, and systems are in compliance with established quality standards and meet customer requirements;
• Analyzes best-in-class processes, establishes customer satisfaction metrics, understands the
  
  

interaction and relationship of business operations and operating systems and network processes;

• Champions the application of quality principles in business and IT processes through training, meeting and team facilitation, communication programs, and team building activities;
• Responsible for researching, developing, and implementing testing methods and procedures;
• Ensures that products meet the highest quality standards; and
• Monitors and reports on defects.
• Work Environment
  
  

3.1. Location

The work will be conducted on-site with the Department's OIT in the Carlton Building at 501 South

Calhoun Street, Tallahassee, Florida.

3.2. Provided Equipment

The Department will provide furnished office space, computer equipment, licensed software, access to the Department's network, and internet access.

• Requirements/Qualifications
  
  

The Department is seeking a full-time, on-site Quality Assurance Manager throughout the PO term of this RFQ. The position’s required qualifications and preferred qualifications are described in Sections 4.1 and

4.2 and must be verifiable in the Candidate’s resume.

NOTE: Any successful Candidate with access to the Department's network is required to complete the Department's Security Awareness Training within 30 calendar days of hire.

4.1. Required Qualifications

A bachelor’s or master’s degree from an accredited college or university in Computer Science,

Information Systems, or other related field, or four (4) years of equivalent work experience is required.

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RFQ-25-022

The Department requires the following experience, skills, and/or knowledge for this position:

• Strong technical skills, including experience in automated testing tools, scripting languages, and
  
  

software development methodologies;

• Proven experience coordinating with external vendors and managing vendor relationships;
• Excellent analytical, problem-solving, and decision-making skills;
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams
  
  

and stakeholders and communicate complex technical concepts in an easily understood manner; and

• Experience working with a structured Project Management Office (PMO).
  
  

NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II

Background Check.

4.2. Preferred Qualifications

The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:

• Develop, implement, and maintain QA strategies, policies, and procedures that ensure the quality
  
  

and reliability of software products;

• Lead and mentor a team of QA engineers, fostering a collaborative and high-performance
  
  

environment;

• Oversee all aspects of the QA process, including test planning, test case design, test execution, and
  
  

defect management;

• Continuously improve QA processes to enhance efficiency and effectiveness, leveraging automation and other advanced testing techniques;
• Serve as the primary point of contact for vendors regarding quality assurance matters;
• Ensure that vendors adhere to established quality standards and contractual obligations;
• Coordinate with vendors to conduct joint testing activities, resolve issues, and implement corrective
  
  

actions;

• Evaluate vendor performance regularly and provide feedback to improve product quality;
• Work closely with product managers, developers, and other stakeholders to understand
  
  

requirements and ensure they are fully tested;

• Participate in design and code reviews to provide a QA perspective;
• Communicate quality metrics, testing progress, and product readiness to senior management;
• Stay current with emerging trends and technologies in software testing and quality assurance;
• Lead the implementation of automated testing frameworks and tools to enhance testing efficiency;
• Troubleshoot and resolve complex technical issues that may arise during testing;
• Ensure comprehensive documentation of test cases, test results, and QA processes;
• Prepare detailed reports on product quality, testing outcomes, and any areas for improvement;
• Experience with Waterfall Methodology is preferred; and
• Certification in Quality Assurance (e.g., ISTQB) is a plus.
• Instructions to Respondents
  
  

The Vendor shall ensure any Candidate submitted for this position can successfully perform the defined Scope of Work in Section 2.3 and meets all the required qualifications described in Section 4.1.

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