What are the responsibilities and job description for the Senior Business Analyst position at Steneral Consulting?
Tempe AZ or Chicago, IL - Local candidates of either location
Need Local DL with submission
Must have valid LinkedIn
Job Description: Project Overview / Contractor’s Role:
Senior Business Analyst – Problem Management We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background. This role will assist in identifying “The Big Rocks” or themes/trends/areas of opportunity to help improve IT production stability.
Experience Level: 3
Required Skills And Abilities
> Data mining ServiceNow Incident and Problem data looking for areas of opportunity
> Researching and proposing possible solutions, and writing reports to support findings
> Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
> Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
> The “Big Rocks” that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.
> Utilize the monthly reports to identify business areas in need of
>improvement
To be successful as a senior business analyst, you should be self-motivated, have creative troubleshooting skills, have a solid grasp of standard enterprise technologies, be able to work collaboratively across process areas, and effectively communicate findings and recommendations. Ultimately, a top-performing senior business analyst should be able to identify ways in which to improve customer satisfaction.
Need Local DL with submission
Must have valid LinkedIn
Job Description: Project Overview / Contractor’s Role:
Senior Business Analyst – Problem Management We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background. This role will assist in identifying “The Big Rocks” or themes/trends/areas of opportunity to help improve IT production stability.
Experience Level: 3
Required Skills And Abilities
- 7 years of Business Analyst experience
- 3-5 years of Incident Management experience
- 3-5 years of Problem Management experience
- EXCELLENT Communication skills
- Communicating ideas and viewpoints to executives and senior management
- Acting as a liaison between business and IT groups.
- Knowledge of ServiceNow reports/reporting
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Knowledge of Microsoft Visio and Access is advantageous
- Create ad hoc reports to demonstrate theory/risk/finding
- Build/maintain relationships with key stakeholders
- Identify innovative ways to increase IT Availability/Stability
- Creating monthly metric and performance reports
- Proven experience as a business analyst
- Handle multiple projects in a fast-paced environment
- Excellent problem-solving and analytical skills
- Bachelor’s degree in business, accounting, IT or any related field
- ITIL Certified would be a plus
> Data mining ServiceNow Incident and Problem data looking for areas of opportunity
> Researching and proposing possible solutions, and writing reports to support findings
> Responsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incident
> Articulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary format
> The “Big Rocks” that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.
> Utilize the monthly reports to identify business areas in need of
>improvement
To be successful as a senior business analyst, you should be self-motivated, have creative troubleshooting skills, have a solid grasp of standard enterprise technologies, be able to work collaboratively across process areas, and effectively communicate findings and recommendations. Ultimately, a top-performing senior business analyst should be able to identify ways in which to improve customer satisfaction.
