What are the responsibilities and job description for the Bilingual Collector position at Stenger & Stenger PC?
Stenger & Stenger, PC is a Grand Rapids, MI based law firm specializing in consumer debt collection. Due to our rapid growth and service area expansion, we are looking to expand our team. We are searching for experienced collectors only. Our Collections team collaborates with our clients, our legal team, and consumers to identify the optimal debt resolution solution for every unique situation. Our Collectors enjoy an excellent performance-based incentive compensation program in addition to hourly rates commensurate with individual experience. As a Collector at the Firm, your primary duties will include:
- Handling inbound and outbound collections calls efficiently and effectively
- Effectively analyzing customer accounts making sound decisions regarding repayment
- Drive revenue by collecting payment-in-full and establishing repayment plans
- Maintain and update customer files accurately
- Closely follow collections scripts to ensure client expectations
- Record all customer payments accurately
- Notate all customer conversations and circumstances accurately
- Interact effectively with all internal and external customers
- Abide by all rules and regulations established by the FDCPA, FCRA and all state laws
Our most successful team members share the following background and skills:
- At least 2 years of experience in consumer debt collection
- Bilingual (English/Spanish) Preferred
- Excellent active listening, written and verbal skills
- Determination to meet or exceed individual goals
- Strong customer service skills
- Exceptional negotiation skills
- Independent thinking and practical problem solving
At Stenger & Stenger, PC, we strive to build a diverse work force through equal opportunity employment that embraces and leverages the differences that each individual has to offer. This job description is a summary of the typical functions of the job and not intended to be an exhaustive list of all job responsibilities, tasks, and duties. Stenger & Stenger, PC is an equal opportunity Employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
