What are the responsibilities and job description for the IT Help Desk position at Stenger & Stenger PC?
This is an In-Office position
About us:
Stenger and Stenger, P.C, is an AV rated, multi-state law firm located in Grand Rapids, Michigan, specializing in retail consumer collections. The firm was founded in 1994 and has enjoyed consistent growth since its founding. The firm is dedicated to providing the highest quality legal representation for clients while at the same time treating consumers with compassion and respect to create fair resolutions. In addition to Michigan, the firm also practices in Indiana, Kentucky, Minnesota, Georgia, Colorado, New Jersey, Ohio and Tennessee. Stenger & Stenger is a fast-paced environment and provides opportunities for job growth to individuals who are quick learners and who demonstrate a strong work ethic, technology aptitude, dependability and teamwork
Job Description:
We have a full time opening with our IT Help Desk. This person would be responsible for:
- Fielding/Closing IT Help Desk Tickets
- Windows PC Troubleshooting
- Network Printer Administration
- Software Configuration and Troubleshooting
- Network Troubleshooting
- New User/New PC Setups
- Various Other Network Administration and Programming Tasks
Requirements:
- Information Systems or Information Technology degree and/or certification.
- At least 2 years’ experience providing support to customers on IT related concerns.
- Be proficient in Outlook, Word and Excel programs.
- Able to work in a team environment, have strong communication, problem solving and time management skills, a customer service mentality and aptitude with computers.
