What are the responsibilities and job description for the Senior Customer Success Manager position at stensul?
Who We Are
Stensul dramatically reduces marketing creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so they can create high-performing campaigns that drive stronger results. Stensul integrates with all leading ESPs / MAPs, workflow platforms, image digital asset management platforms, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding marketing creation problems include BlackRock, Cisco, Demandbase, Equifax, Greenhouse, Siemens, Thomson Reuters, and Yahoo.
What You'll Do
You will be managing client relationships once a deal is closed, and helping in the final stages of closing new clients as well. Since you will be in charge of making sure customers are successful, you will quarterback the client's ideas and feedback internally across every group, drive adoption through ongoing enablement and support, and help discover new ways to enhance their email programs using our platform. As a Senior Customer Success Manager, you will play a pivotal role in driving the long-term success and growth of our large Enterprise accounts. You will be responsible for building strong relationships with key decision-makers, understanding their business objectives, and aligning them with our platform's capabilities.
At Stensul, our top priority is maintaining a people-first, diverse, and inclusive culture. We look for people that live by our core values - Garra, Learning Agile, Above & Beyond, and Team Players. We're committed to investing in your growth through mentorship, coaching, and meaningful professional development. If you thrive in a fast-paced environment and are eager to take ownership of a large, revenue-generating area of the business, we want to hear from you!
Specific responsibilities will include :
- Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
- Manage, navigate, and network within large, complex Enterprise accounts
- Develop, and execute account plans to achieve revenue and partnership goals
- Communicate the value story of Stensul from C-level executives to end users
- Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with the Stensul platform
- Work with customers to identify growth opportunities to expand Stensul's footprint within their organizations
- Identify risks or barriers to success and proactively put together an action plan to de-risk
- Monitor adoption trends, share best practices, and work with customers to optimize their usage of Stensul
- Help the CS team become even more efficient by driving internal initiatives to improve our growing team
- Present effective business reviews to customers and their executive teams
- Be the voice of the customer within Stensul, collaborating with our Product and Marketing teams to improve the customer experience
Who You Are
What We Offer
Stensul is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce.
The compensation range being offered for this role is $115,000 - $125,000 plus variable compensation. Please note that Stensul's compensation philosophy is based on a geographical market approach, and the salary range listed relates specifically to roles located in New York. Stensul's compensation and career growth philosophy focuses on impact in the role, and starting salaries may vary for different individuals in the same role based the competencies and level demonstrated in the interview process.
Salary : $115,000 - $125,000