Transportation Generalist

Lycoming-Clinton Counties Commission for Community Action (STEP), Inc. has been serving the community for nearly 60 years. As part of the Community Action Network, STEP has a long history of providing programs to support needs identified through its Community Assessment. Being a part of STEP, makes you part of something much bigger - people helping people and building stronger communities! Are you desiring to make a positive impact on peoples’ lives?

*Interested applicants should view the full job description and fill out our online application at www.stepcorp.org/careers-service

Eligibility & Data Entry Specialist Position Summary:

Delivering essential transportation services within STEP’s Independent Living Pathway to Success, the Eligibility & Data Entry Specialist provides public contact and technical work through the clerical operation, review, and control of automated information systems. Work involves answering a large volume of phone calls, registration of customers for services, verifying ride sponsorship eligibility, and performing accurate data entry and reporting. Work includes quality control through review of data to determine problem sources and to initiate corrective action. Additionally, the Eligibility & Data Entry Specialist manually keys information into the system for the purpose of recording or verifying previously processed work. This work includes processing and verifying required reports and program records as requested. Assists customers seeking service from the Medical Assistance Transportation Program (MATP), Lottery Program, and Persons with Disabilities (PWD) Program. Work is performed with considerable independence but is subject to review for conformity to operating procedures. Direct public contact, data collection, and data entry are regular, recurring functions of this position.

Qualifications:

• High School diploma or GED certificate;
• One year of experience in office work;
• One year of data entry and reporting experience with automated management information systems;
• Strong communication skills including listening, understanding, informing, and speaking; amiable disposition and ability to remain professional when dealing with telephone callers or visitors;
• Strong proofreading skills;
• Computer training and/or documented proficiency with word processing, spreadsheet, and database software; experience with and/or training in Microsoft Office products including Word, Outlook, Access, Excel, and Internet Explorer; and,
• Previous work experience with shared-ride transportation sponsorship eligibilities is preferred.

General Requirements:

• Pennsylvania State Police Criminal History Clearance, Child Abuse Clearance, FBI Clearance, and National Sex Offender Registry check current within 90 days of employment;
• Clear speaking voice and the mental and physical ability to perform essential job functions without any health restrictions, including the ability to sit or stand for long periods of time, lift and carry up to twenty pounds unassisted, have unrestricted use of the upper body, and corrected or uncorrected hearing and vision within normal ranges;
• Flexibility to work altered and non-traditional work schedules as assigned; and,
• Participation in job-related trainings, as assigned.

Duties:

• Performs data entry and related support to the Transportation Program; monitors work for completeness and accuracy; performs data entry and generates reports to meet prescribed deadlines;
• Accountable for the accuracy and timeliness of any data entry;
• Answers large volume of telephone calls regarding trip reservations and/or program inquiries;
• Conducts initial interviews and registrations of customers for STEP Transportation programs; ensures all application information is completed; creates electronic consumer master file and appropriately files hardcopy of application;
• Ensures appropriateness, completeness, and accuracy of customer eligibility documentation;
• Educates customers as to the various transportation cost sponsorship(s) and related guidelines;
• Completes and distributes payment voucher forms to customers using their personal vehicles for Program-eligible transportation; verifies initial customer eligibility using the appropriate verification system; creates and completes all tracking logs;
• When appropriate, verifies eligibility of each entry by verifying eligibility of the customer on the day of service (using the appropriate verification systems) and the actual occurrence of the service with the medical needs professional; verifies mileage and other figures for accuracy; when complete, submits to Program Director for approval;
• For out-of-service area trips, verifies customer eligibility using the appropriate Department of Human Services verification system and the actual occurrence of the service with the medical needs professional; faxes trip information to the appropriate subcontractor for trip scheduling; appropriately files related paperwork; creates and completes all tracking logs;
• Generates accurate assigned monthly reports and other reports as needed;
• Completes data entry in an accurate and timely manner;
• Follows established Transportation and agency procedures and secures all necessary documentation;
• Enters or records customer data into the computer system or into written formats;
• Reconciles daily control and end-of-month reports to verify accuracy and makes necessary corrections; checks for accuracy and makes any necessary data revisions;
• Makes recommendations and attends staff meetings or trainings;
• Assists in the production or dissemination of Transportation information and materials; and,
• Performs other duties as assigned.

*Interested applicants should view the full job description and fill out our online application at www.stepcorp.org/careers-service

STEP, Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.35 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $18