Behavioral Health Program Manager

DBH Full-Service Partnership

Program Manager II

Program Manager

DBH

REPORTS TO: Director of Clinical Services

HOURS: Full-Time

CLASSIFICATION: Exempt

SUMMARY: Step Up on Second, a nationally recognized nonprofit mental health and housing provider currently has opportunities for a Licensed Mental Health Program Manager in San Bernardino. Step Up is a Department of Behavioral Health contractor with Mental Health Service Administration (prop 63) and Medi-Cal funded programs.

The Program Manager is responsible for the daily program operations of Step Up’s DBH MHSA Housing Full-Service Partnership (FSP) program. The Program Manager leads, administers and oversees program services and team members who assume responsibility for providing direct services to adults experiencing serious mental health issues and who are housed or soon to be housed in scattered site, supported housing units throughout San Bernardino County. The program provides 24/7 on call coverage to members to provide the highest quality of life in the least restrictive community setting possible.

DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Leadership, Administration, & Oversight:

• Manage assigned service team members ensuring: 1) Staff provide clients with quality, timely, professional care services in accordance with Agency’s mission and Values; 2) Conduct weekly team meetings to review caseloads; 3) Services provided comply with regulatory agency requirements, contractual obligations and funding sources; 4) Provide ongoing support, crisis intervention, and/or MHS rehab support as needed; and 5) Provide oversight to team members; provide access to training/learning opportunities internally or in the community.
• Oversee program outcomes to meet contract budget and revenue requirements.
• Direct day-to-day clinical operations. Supervise, manage and support team members to ensure appropriate coverage and services to the client census.
• Signature Authority for direct reports, timesheets, mileage, check requests and performance evaluations.
• Participate in internal and external meetings such as DBH, QA, Continuum of Care (COC) committees and other meetings as requested.
• Attend regular Step-Up management level meetings as well as local service area meetings as assigned.

Direct Service and Support:

• In collaboration with the Director of Clinical Services, take a lead role in staff hiring and on boarding process. Ensure team members have proper training and understand their job and role on the team. Connect staff to QM or clinical supervisors as needed for additional training and guidance.
• In coordination with the Director, communicates with DBH and other partners in community; coordinates client outreach and admission process.
• Coordinates day and on call schedule and coverage. Provides clinical direction and guidance to team members on progress of all cases.
• Assume responsibility for any outside communication written or verbal, with team members.
• Provide clinical support and supervision to team members, referring any administrative and/or clinical issues outside scope of practice to Director of Clinical Services.
• Coordinate Nursing and Psychiatrist services with Director of Nursing and local Lead Nurse.
• Coordinate medical services with Enhanced Case Managment (ECM) and In Lui of Services (ILOS) Managers.

Documentation and Data Collections

• In coordination with the Quality Assurance Manager, implement and follow Quality Assurance activities to meet Medi-Cal Standards and protocols; monitor Welligent EHRS; determine and review appropriate use of program services, accuracy of documentation and third-party payment requirements compliance and ensure staff

Other duties as assigned.

SKILLS: Knowledge of or experience with DSM V diagnoses, assessment of level of functioning, DBH documentation, EBP’s such as Motivational interviewing, DBT, Cognitive Behavioral Therapies, Trauma Informed Care, Housing First, etc. Ability to work independently and collaboratively on a team. Initiative and solution-focused practice. Uses good time management skills and resources to balance case load direct service and paperwork.

QUALIFICATIONS: Licensed LCSW or LMFT in California and registered with BBS. One year post licensure and one year experience supervising a team providing case management/counseling of homeless persons struggling with psychiatric disabilities, histories of substance use and/or trauma. Knowledge of homeless services, Medicaid billing, and the Housing First model PREFERRED. Strong computer skills with Windows applications and Electronic Health Records. Must have own transportation and current California driver’s license and insurance.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER