What are the responsibilities and job description for the Program Manager - Soledad ERF and Monterey Co position at Step Up on Second, Inc?
REPORTS TO: Director of Central California Programs
HOURS: Full-time, 9am-5:30pm
CLASSIFICATION: Exempt
SUMMARY:
The Program Manager of the Soledad Encampment Resolution Fund and Monterey County Housing Programs is responsible for the daily oversight of the Soledad Encampment Resolution Fund, including the Low Barrier Navigation Center, Motel 6, and encampment outreach team. Additionally, the Program Manager will oversee CAL AIM ILOS and Monterey Counties' Tenant Based Rental Assistance Program (TBRA). The Program Manager will provide on-site support at the Soledad Navigation Center at least two days per week and support other case managers involved in field-based programs. The Manager leads, administers and oversees program services and directly supervises a team of Service Coordinators. The Manager will leverage existing community care management, housing transition and navigation services, housing tenancy and sustaining services, and work collaboratively with community partners. Lastly, The Manager will have a significant role in ensuring contractual compliance through program implementation and reporting.
DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:
The Program Manager helps manage Step Up’s ERF, ILOS, and rental assistance programs and is responsible for providing operational oversight and support to staff while ensuring the delivery of quality client services. The Program Manager will ensure compliance with guidelines and policies for state and federal rules and regulations, as well as meeting the community's needs for homeless assistance. They will be responsible for multiple programs and staff assigned to those programs and will work with the Director on developing systems that maximize productivity and client care.
Leadership, Administration, Oversight
- Develop and implement program goals and objectives in alignment with the organization’s mission and vision.
- Provide oversight of program operations, including training and supervision of Service Coordinators and Outreach Staff.
- Demonstrate thorough understanding of contractual expectations for Step Up and relay important dates and timelines to staff.
- Ensure integration of Evidence Based Practices, standards of excellence, and SUOS Core Values into daily work and programming.
- Demonstrate comprehensive understanding of housing navigation practices, including linkage with Housing Authority of Monterey County, Housing Choice Voucher Programs, landlord interface and housing preparation.
- Work collaboratively with City of Soledad staff and serve as main point of contact for ERF program operations and expectations.
- Work collaboratively and strategically with other community organizations to support a seamless and coordinated system of care.
- Work with the Director to manage program budgets and contracts and ensure proper spending and billing takes place.
- Engage in Contracting discussions with management team and program funders as needed.
- Ensure EHR accurately captures member services and aligns with the desired outcomes.
Direct Service and Support
- Provide guidance and oversight around all aspects of service provision.
- Serve as the main point of contact for all matters pertaining to Soledad ERF and work with the Director on resolving issues as they arise.
- Develop an after-hours on-call schedule with exempt staff to ensure the Low Barrier Navigation Center and Motel Program participants and or staff can reach out when client related matters arise.
- Ensure each program is fully and appropriately staffed to perform objectives. Take a leading role in staff hiring and on boarding process. Ensure team members have proper training and understand their job and roles on the team.
- Accompany staff to outreach and case management sessions and model evidence-based practices during service delivery.
- Advocate for members enrolled in their respective programs and find creative solutions to address their pressing needs.
- Provide regular staff supervision and support staff on addressing member obstacles as they arise.
- Manage all ILOS Care Plans in Welligent (EHR) and support staff in aligning case notes with documented client goals.
- Ensure billing occurs promptly and billable notes align with programmatic requirements and service plans.
- Facilitate wraparound conferences with members and their extended support teams and embolden staff to enhance their facilitation skills.
- Collaborate with lead Security Agency in Soledad for assistance with lease enforcement and liaise with motel owner as needed.
- Lead interdisciplinary meetings with Step Up colleagues, including designated nursing staff, care coordinators and other community supports.
- Work with staff to ensure members are appropriately enrolled in ECM and or CS and clearly articulate the distinction between programs when supporting staff.
- Assume responsibility for any outside communication written or verbal, of team members ensuring all communications reflect Core Values and professionalism.
- Provide training and technical support to staff and clearly describe how core values translate to daily service delivery.
- Attend regular Step-Up management/Executive level meetings as well as local service area meetings as assigned
- Complete quarterly grant reports for County ERF and maintain ILOS census in compliance with Cental California Alliance for Health contract.
Documentation and Data Collection
- Assist in the development of daily systems/processes and approach to enrolling members in program, ensuring all documentation is understandable and signed by participants and the highest level of services is provided by each member.
- Develop workflows that clarify case management practices
- Refer, enroll and monitor ILOS members through the CCAH portal and Welligent and maintain system alignment.
- Ensure all member documentation is timely and is reflected in the EHR. This includes Care management/individual housing plans, ongoing case notes both non-billable and billable, and necessary assessments.
- Ensure each unhoused member is evaluated for housing needs and desires, has a housing goal, and program staff are committed to ending their homeless status through permanent housing solutions.
- Ensure the privacy and security of the PHI as outlined in Step Up’s policies and procedures relating to HIPAA complaints including attending annual compliance training.
- Serve as lead admin for Soledad ERF HMIS program and ensure updates occur in a timely manner for reporting purposes.
- Build partnerships and agreements with primary care and other community-based providers to facilitate delivery of effective team-based care and support program goals and objectives. This includes Primary Care Physician groups, housing partners and other health care workers/organizations.
- Ensure staff participate in all formal and informal training and support on medical conditions including treatments and evidence-based for treatment.
- Work with Step Up Billing staff on timely claim submissions and system interface.
SKILLS:
Experience working with homeless and chronically mentally ill populations, crisis intervention, understanding and commitment to psychosocial/recovery-oriented philosophy, strong computer skills, and ability to work effectively in an interdisciplinary team. Familiarity with and dedication to housing first and harm reduction models is required. Time management skills and documentation proficiency are required.
QUALIFICATIONS:
Masters Degree preferred. Bachelor's Degree with 2 plus years’ experience working in a social services capacity, including lead case management, knowledge and implementation of CalAIMs ILOS program, HUD Tenant Based Rental Assistance and experience with permanent supportive housing, outreach and engagement, and rapid rehousing; or 3 years’ experience as a supervisor working in a social services capacity, including program management, staff oversight, and familiarity with the aforementioned programs. Candidate must have experience working with populations struggling with substance use challenges and mental health challenges. Bilingual English/Spanish required.
SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness, whether on the streets, in shelters, or other places of habitation or services, may present inherent challenges and difficulties such as exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. These situations rarely escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.
PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.
Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.
STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $78,000.00 - $84,000.00 per year
Salary : $78,000 - $84,000
