What are the responsibilities and job description for the Field Service Manager position at Step Up Recruiting?
Candidates must be great at leading people. This is a leadership role requiring them to inspire the team and get them to buy into all company goals and standards while feeling appreciated, worthy, and that their contributions matter.
Role Overview :
- Lead and inspire a team of Field Service Supervisors to deliver exceptional customer support.
- Develop and implement scalable processes to enhance the efficiency and effectiveness of the aftermarket team.
- Monitor and improve key performance indicators (KPIs) to ensure high-quality service.
- Coordinate scheduling and training to ensure the right technicians are assigned to tasks and are well-prepared.
- Oversee administrative tasks, ensuring thorough documentation and timely submission of reports and expenses.
- Conduct regular warranty reviews and maintain communication with factories to resolve issues and implement preventative measures.
- Ensure compliance with all processes and encourage adherence among team members.
- Develop and utilize CRM and Desk systems to track and monitor support issues.
Qualifications :
Requirements :
