Service Coordinator 1- King City

Service Coordinator 1- King City

REPORTS TO: Assistant Program Manager/Program Director

HOURS: 40

CLASSIFICATION: Non-Exempt

SUMMARY:

The Intensive Case Management Services (ICMS) Life Skills Coordinator will engage in the services funded by King City and our Housing, Homeless Assistance and Prevention Grant (HHAP) toward the goal of improving independent living skills and housing retention. This position will provide outreach and engagement, case management and linkage, supportive services and housing retention services to tenants housed at King City’s interim emergency motel program (EMP) and eventually Step Up’s Permanent Supportive Housing Property. Step Up on Second fully implements the Housing First and Harm Reduction models of service delivery.

DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Direct Service and Support

·Provide case management services to Motel participants in preparation for transition into permanent supportive housing.

·Work closely with local outreach teams to ensure that proper documentation is in place for move-in at Step Up in King City.

·Coordinate lease up activities with local outreach teams and Resident Manager. Meet with applicants together and provide orientation that includes explanations of different roles and how to access services.

·Administer the Life Skills Assessment Tool at 30 days, 90 days and annually thereafter.

·Develop an initial and bi-annual individualized service plan for each tenant which guides the services delivered.

·Meet face-to-face with each tenant a minimum of once per week, more frequently if needed.

·Meet with tenants in their units a minimum of once per month, more frequently if needed.

·Manage a caseload of 20-40 tenants.

·Responsible for tracking, charting and documentation for all services, file maintenance, daily logging. Process paperwork in a timely and accurate manner, as outlined in workflows.

·Take a “hands-on” approach to demonstrating and supporting tenants’ growth in life skills.

· Regularly assess and document changes in tenant income, housing needs, mental health needs, physical health needs and vocational needs.

·Actively participate with tenants to engage in a Good Neighbor Policy of living responsibly both with tenants of the property and neighboring tenants/business owners in the community.

·Complete “Housing Status Change "form for all tenants moving into and out of units.

• Escort/accompany tenants to appointments.
• Participate/facilitate a safe return to the milieu upon discharge from acute care facilities.

· Other duties as assigned.

Documentation and Data Collection

·Utilize HMIS and Welligent Databases for entering all pertinent tenant updates/encounters, and documenting all services provided.

·Enter all demographic data into HMIS. Includes updates to changes in income and any demographic domain. Entries and exits.

·Participate in the lease-up process. Enter vacancies into HMIS and receive referrals through the Coordinated Entry System (CES) where applicable.

·Responsible for managing tenant information on the following documents: Tenant Roster and Contact form and Entry-Exit Form. Updates required as changes occur. Review for accuracy monthly.

· Other duties as assigned.

SKILLS:

Experience working with homeless and chronically mentally ill population, crisis intervention, understanding and commitment to Psychosocial/Recovery-Oriented philosophy, Strong computer skills, ability to work effectively in an interdisciplinary team. Familiarity with and dedication to the Housing First and Harm Reduction models required.

QUALIFICATIONS:

Bachelor’s degree preferred. A minimum of 2 years' experience working with the mentally ill population in a community or housed setting necessary. Ability to work as a part of a team is crucial. Knowledge of Microsoft Office is essential. Must have own transportation and current California driver's license and insurance with good driving record.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER