Desktop Support Engineer

Job Description

The Desktop Support Engineer will work as part of a small team at a fast paced, high-energy environment supporting both the Northbrook IL and Northfield IL locations. Looking for a super-sharp, fast learner who has strong interest in Systems, Networking and Desktop support. Must have experience working in both a manufacturing environment and office environments to support IT applications; deployment and maintenance of end user devices and other business technologies, while meeting the timeline needs of the business. This position is based in Northbrook IL.

Responsibilities: Provide user support as part of a team, including but not limited to:

• Rapid response and resolution of support requests by STEPAN employees as it regards to Windows workstations and laptops, network connectivity, VPN, email, and other technologies.
• Troubleshoot hardware and software issues as reported by STEPAN employees.
• Coordinate resources across IT during high severity issues.
• Provide training materials and any additional information to STEPAN employees to help increase overall productivity.
• Contribute to the technical document library and develop procedures and knowledge articles for new issues or configurations in ServiceNow.
• Track all activities through ServiceNow.
• Provide project-base contribution support to the department, including but not limited to:
• Testing and deployment of new systems.
• Testing and deployment of new procedures.
• Creating technical documentation.
• Install IT assets as needed, including desktop, laptops, monitors, printers, etc.
• Active Directory administration including Azure AD.
• Assist users via multiple modes of communication utilizing remote desktop and other technologies as well as deskside support.
• Accuracy, attention to detail, and the ability to follow through essential.
• Ability to organize, prioritize and follow through on simultaneous tasks with minimal supervision.
• Ability to interact effectively with other departments within the STEPAN as well as outside agencies (i.e., vendors).
• Ability to conduct small projects and deployments without direct supervision.
• Ability to conduct business in a professional manner.
• Positive outlook and tone always both internal to STEPAN Employees and to broader User Base as well.
• Customer Service, communication and patience is of paramount importance regarding meeting timelines, dates, and key priorities.
• Drive solutions through to completion and manage expectation to avoid conflict or potential issues.
• Experience with Virtualization technologies, such as Hyper V, WVD, VMWare
• Respond to after-hours requests and escalate when needed
  
  

Qualifications

• Minimum 1-3 years of experience (3-5 years preferred) working hands-on in a fast-paced IT environment.
• At least one Microsoft Certification (MCP, MCTS, MCDST) preferred.
• Hands-on experience supporting Microsoft cloud-based back-office systems including Azure AD, OneDrive, Security & Compliance, InTune/Endpoint Manager, AutoPilot, Teams
• Ability to manage several projects simultaneously.
• Experience providing IT Support in chemicals, pharmaceutical, or manufacturing environment both indoors and outdoors strongly preferred.
• Must work onsite at multiple geographic locations within Illinois (Primarily Northbrook, IL and Northfield, IL)
• Must be willing and able to work flexible hours, and be "on-call" after hours, on demand
• Must be willing and able to accept new tasks as assigned
• Must have a friendly and supportive attitude, strong work ethic, and team-player mindset
• Experience triaging IT related issues in person or over the phone
• Frequent deadline pressures that should be met under any circumstance.
  
  

Education

• Bachelor’s degree in computer science, similar technical degree, and/or equivalent experience preferred
  
  

Pay Range: $53,000 - $77,000

The salary range for this position is determined by considering a variety of factors such as skills, experience, qualifications, and the location of the position.

At Stepan Company Our Comprehensive Benefits Package Includes

• Discretionary Bonus
• Medical, Dental, and Vision Insurance
• 401K with Match
• Profit Sharing
• Paid Time Off (PTO)
• Short-Term and Long-Term Disability (STD / LTD)
• Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Adoption Assistance
• Reactions – Recognition Program
• Employee Assistance Program (EAP)
  
  

Stepan Company does not accept or retain unsolicited resumes or phone calls and/or respond to them or to any third party representing job seekers.

Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 20 global manufacturing locations and over 2,000 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.

We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.