What are the responsibilities and job description for the Senior Operations Manager - AI position at Stepful?
About Stepful
Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp and recently closed a round led by Oak HC / FT.
The Role
As a Senior Operations Manager - AI, you will design and own strategic initiatives to improve our student experience. In particular, you will lead our strategy to augment our coaches, instructors, and support staff, enabling them to deliver personalized attention to students at scale. Your work will be crucial in building products that maintain the quality of human interaction while serving an exponentially growing student base.
What You'll Do
- Define and execute our strategy to augment our coaches, instructors, and support staff, enabling them to deliver personalized attention to students at scale, including both operations, product, and AI-powered solutions
- Lead and operationalize strategy for the support function at Stepful, ensuring our students get the support they need on a timely basis
- Design and implement experiments to improve the efficiency of our coaches while maintaining student outcomes, identifying opportunities for improved processes and automation at scale.
- Partner with product to identify, prioritize, test, and rollout solutions to streamline operations while maintaining quality
- Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals.
- Work cross-functionally with our product, learning, and engineering teams to provide visibility into students' and student experience professionals' feedback to help inform their product roadmaps.
This job is for you if :
Bonus points if :
ABOUT THE INTERVIEW
Compensation
Base Salary : $140-160k
Equity : 0.04% - 0.06%
At Stepful, we're an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary : $140,000 - $160,000
