What are the responsibilities and job description for the Student Assistant - Residence Life Desk Assistant position at Stephen F. Austin University?
This is a student position responsible for working with residence hall staff to maintain the front desk operations in assigned housing facilities. Responsible for providing operational services to students, reporting concerns to residence hall and operations staff, and providing customer service to students while acting as a representative of SFA and the Residence Life Department. Works under close supervision, with limited latitude for the use of initiative and independent judgment.
Job Duties
- Understands, supports, follows, enforces, and educates students and staff about university objectives, policies, and regulations and Residence Hall Community Guidelines.
- Maintains ongoing communication with departmental staff.
- Displays a positive, professional attitude and support towards students, staff, and the department.
- Works the residence hall front desk during assigned shifts.
- Actively and appropriately addresses and informs hall staff of all student conduct concerns.
- Makes self available and accessible to students while at desk.
- Acts as a referral agent for students and staff to different campus and community resources.
- Keeps residents and staff informed of activities.
- Attends and participates in all staff training sessions including weekly staff meetings, extended training sessions, and others as assigned.
- Completes administrative duties associated with desk operations.
- Ensures building security and safety.
- Performs other related duties as assigned.
The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.
- Knowledge of, or ability to learn, university and departmental policies and procedures.
- Ability to understand and follow instructions.
- Ability to maintain effective interpersonal relationships.
- Ability to complete work accurately and in a timely manner.
- Ability to respond quickly and appropriately to emergencies.
- Ability to handle stressful situations and display mature judgment.
- Ability to work effectively and patiently with students.
- Ability to work with and maintain confidential information.
- Ability to work extended hours including evenings, nights, and weekends as assigned. Also required to return approximately 5 days before beginning of each term and remain until after halls have closed for each semester.
The minimum education required for admittance as a student at Stephen F. Austin State University. Must be an active student in good academic standing (cumulative GPA of 2.3 or higher).
No direct experience is required. Training and instruction will be provided.
Preferred Qualifications
No direct experience is required. Training and instruction will be provided.
Residence in on-campus housing is preferred.
Physical Demands
Physical condition adequate to permit full performance of duties.
Special Conditions for Eligibility
A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters. To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.
Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.
Position End Date (if temporary)
Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.
Posting Detail Information
Posting Number
SA2025-027
Number of Vacancies
Various
Posting Open Date
01/23/2025
Review Start Date
Posting Close Date
Work Schedule
TBD; 12-18 hours/week depending on class schedule
Min Pay Rate
7.25
Open Until Filled
Yes
Special Instructions to Applicants
THIS POSITION IS FOR SPRING 2025.
In order to qualify for this position, you must complete ALL sections of the Human Resources application INCLUDING the reference section. In order for your application to be considered, we must have a completed reference on file.
In order to qualify for this position, you must complete ALL sections of the Human Resources application INCLUDING the reference section. In order for your application to be considered, we must have a completed reference on file.
EEO Statement
Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.
Posting Quick Link
https://careers.sfasu.edu/postings/12549
Department Information
Department
Residence Education
Contact Name
Residence Life Selection Committee
Contact Phone
(936)468-2601
Contact Email
reslife_selection@sfasu.edu
Contact Information
Applicants will be contacted by the hiring department if selected for an interview If you have specific questions about this job posting, please contact HR at (936) 468-2304.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a minimum cumulative GPA of 2.3?
- Yes
- No
- * Which of the following best represents your current student classification?
- Entering freshman
- Freshman
- Sophomore
- Junior
- Senior
- Graduate Student
- * How many hours have you completed?
(Open Ended Question)
- * How many hours are you enrolled in during the current semester?
(Open Ended Question)
- * When do you expect to graduate? Please provide semester and year.
(Open Ended Question)
- * What is your academic major/minor?
(Open Ended Question)
- * Please provide the following information: Current Residence Hall, Current Room, Current Address/SFASU Mail Box, City, State, Zip Code. Preference will be given to a candidate with a residence hall assignment, but it is not required.
(Open Ended Question)
- * What is your mySFA email address? ALL communication will be done through your SFASU email account.
(Open Ended Question)
- * Have you ever been subject to disciplinary action as a result of a violation of the Community Guidelines, Student Code of Conduct, or University Policy? PLEASE NOTE: Prior involvement with the Office of Student Conduct does not automatically exclude you from consideration.
- Yes
- No
- * If yes, please explain what you learned from this experience.
(Open Ended Question)
- * The mission of Residence Life is to provide a learner-centered residential environment which is conducive to the academic success and personal development of our students. The Desk Assistant’s main responsibility is to support Residence Life in attaining its goals for the residential students. Tell us about yourself and how you will contribute as a Desk Assistant in supporting the departmental goals. (250 – 500 words).
(Open Ended Question)
- * I understand to be a DA I must at least have a 2.3 GPA and be in good conduct standing. To this end, I authorize Residence Life to access my academic and student conduct record for any potential or sustained employment matters.
- Yes
- No
Documents Needed To Apply
Required Documents
Optional Documents
- Resume
- List of References
- Transcript(s)
- Class Schedule
- Cover Letter
