What are the responsibilities and job description for the Student Technician ITS Help Desk position at Stephen F. Austin University?
This is a student position responsible for assisting in providing technical support to university students, faculty, and/or staff. Position may be responsible for assisting in a variety of department functions including, but not limited to: maintaining printing supplies in student printing across campus, working with 3D printing services, assistance in computer labs, answering and resolving telephone help desk calls, receiving and releasing computers for service, and resolving computer hardware/software issues. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.
Job Duties
1. Assists with patron phone calls, answers and resolves helpdesk telephone calls, and directs other calls appropriately.
2. Performs hardware/software maintenance on computers checked in by students.
3. Assists general patrons with technical needs.
4. Works with other technical departments in troubleshooting activities.
5. Assists with special projects, as assigned.
Required Knowledge, Skills, and Abilities
2. Performs hardware/software maintenance on computers checked in by students.
3. Assists general patrons with technical needs.
4. Works with other technical departments in troubleshooting activities.
5. Assists with special projects, as assigned.
The minimum education required for admittance as a student at Stephen F. Austin State University.
No direct experience is required. Training and instruction will be provided.
Required Qualifications
No direct experience is required. Training and instruction will be provided.
The minimum education required for admittance as a student at Stephen F. Austin State University.
Ability to work maximum number of weekly work hours.
No direct experience is required but preferred. Training and instruction will be provided.
This position is subject to background check due to security sensitive information.
Preferred Qualifications
Ability to work maximum number of weekly work hours.
No direct experience is required but preferred. Training and instruction will be provided.
This position is subject to background check due to security sensitive information.
1. Technical experience is not required but preferred.
2. Customer service oriented skills preferred.
Physical Demands Special Conditions for Eligibility
2. Customer service oriented skills preferred.
A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters.
To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.
Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.
Position End Date (if temporary)
To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester.
Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant.
Posting Detail Information
Posting Number
SA2024-059
Number of Vacancies
6
Posting Open Date
03/05/2024
Review Start Date
03/11/2024
Posting Close Date
Work Schedule
Monday through Friday
Min Pay Rate
$8.50/hr
Open Until Filled
Yes
Special Instructions to Applicants
A cover letter, resume, and references are required to be attached. A letter of recommendation is optional.
EEO Statement
Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.
Posting Quick Link
https://careers.sfasu.edu/postings/11301
Department Information
Department
Telecommunications & Networking
Contact Name
Ashley Johnson
Contact Phone
936-468-4142
Contact Email
ashley.johnson@sfasu.edu
Contact Information
Applicants will be contacted by the hiring department if selected for an interview. If you have technical questions about this job posting, please contact HR at (936) 468-2304.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed To Apply
Required Documents
Optional Documents
- Resume
- Cover Letter
- List of References
- Letter of Recommendation
Salary : $9
