What are the responsibilities and job description for the Regional Branch Operations Management position at Stephen Gould Corporation?

What makes Stephen Gould Exceptional.

Founded through a passion for entrepreneurship, our success is due to the ingenuity and tenacity of our extraordinary teams, bringing people and ideas together. With Stephen Gould, everything is within reach, including an exciting career opportunity. We want you to join our team and build on our incredible 80-years of excellence. Stephen Gould looks for people that want to design and develop exciting solutions for a variety of engaged and passionate clients across the globe. With headquarters in Madison, New Jersey, 40 locations throughout the U.S, and operations in six countries outside the U.S, we have grown tremendously while staying true to our 5 Principles : Stephen Gould - 5 Principals

Values and behaviors we look for :

Be committed to delivering the best results as a team, recognize that decisions may differ from individual opinion, succeed as a group .
Turn challenges into opportunities , be proactive and problem-solve early
A positive and gracious colleague who leads and motivate through collaboration and support for peers

What will I do?

As a Regional Branch Operations Manager you will be the driving force behind the success of our operations across multiple branches. Your vision and leadership will empower branch leaders to optimize branch performance, cultivate high-performing teams, and ensure seamless, profitable delivery of our supply chain solutions. This is a role for a seasoned professional who thrives on building a winning culture, developing talent, and exceeding organizational goals.

Regional Leadership and Team Development :

Lead the regional branch teams, reinforcing compliance with all Stephen Gould policies, procedures, and behavioral expectations, in alignment with our 5 Principles.

Foster a collaborative and supportive regional culture where all team members feel valued, engaged, and motivated to excel.

Provide ongoing coaching and mentorship, offering guidance, feedback, and support. Write and deliver performance reviews for branch managers, supervisors, and team members, as well as make annual compensation recommendations for team members across the region.

Encourage knowledge sharing and cross-functional collaboration across branch teams, fostering a culture of continuous improvement.

Operational Excellence :

Monitor and assess the performance of all branch offices within the region, analyze operational inefficiencies, develop, and implement data-driven solutions for continuous improvement.

Partner with Sales leaders to align collective regional vision and goals, driving productivity, accountability, and effective communication between SAs, branch teams and Corporate.

Collaborate with branch managers and supervisors to implement best practices and standardize processes across branches.

Act as an escalation point for suppliers, customers, sales agents, branch and corporate partners, and employees in terms of issue resolution.

Strategic Leadership :

Develop and implement strategic plans for the region, setting ambitious yet achievable performance targets, in partnership with divisional and sales leaders.

Analyze regional reporting data and identify opportunities for growth and / or operational improvement.

Allocate resources effectively and ensure optimal utilization across branch offices within the region, including backup coverage.

Support implementation of all new corporate or divisional processes and initiatives.

Role Requirements

Bachelor's degree in Business Administration, Supply Chain Management, or a related discipline 5 years of experience required.

3 years of experience managing a team preferred.

3 years of experience in a sales, service, or supply chain related role highly preferred.

Travel is expected at least once a quarter but is expected during times of hiring new team members and / or when supporting business system rollouts / process changes.

Expert proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools.

ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing services, financial and other processes of an organization is required.

Experience in a sales and service environment.

Experience in developing employees and workforce planning.

THIS POSITION DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE(S) INCUMBENT IN THIS POSITION. EMPLOYEES WILL BE REQUIRED TO FOLLOW ANY JOB-RELATED INSTRUCTIONS AND TO PERFORM ANY OTHER JOB-RELATED DUTIES REQUESTED BY ANY PERSON AUTHORIZED TO GIVE INSTRUCTIONS OR ASSIGNMENTS.

Stephen Gould is an equal opportunity employer.

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Regional Branch Operations Management

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