What are the responsibilities and job description for the Sales Assistant position at Stephen Joseph Inc.?
The perfect candidate will be sales-minded, enthusiastic, and resourceful, with the customers' ultimate success in mind. Must be able to manage deadlines, prioritize during our busy season and travel to attend trade shows on an as-needed basis. In addition, must be proactive, detail-oriented, and self-motivated. This role will execute the sales operations activities, orders, quotes, contracts, and processing. The Sales Assistant will maintain effective communications with executives and managers across the company to ensure proper sensitivity to the sales force's needs and provide outstanding customer support internally and externally. The ability to utilize, manage, and analyze data within Microsoft 365 is important to succeed in this role. This position is based in our Lubbock, TX headquarters and does not allow for remote employment.
Location: In-person, Lubbock, TX
Job Classification: This is a non-exempt, regular, full-time position.
Job Summary
The Sales Assistant will support the entire sales staff for Stephen Joseph Companies in driving national sales for our children's clothing and homewares lines. This role involves providing administrative support, managing customer inquiries, processing orders, and assisting in sales strategies to enhance customer satisfaction and maximize revenue. The ideal candidate will have strong organizational skills and a passion for customer service.
Duties/Responsibilities:
- Assist the Sales department in daily operations related to national sales initiatives, including coordinating sales activities and strategies.
- Respond promptly to customer inquiries via phone, email, and in-person, providing information about products, pricing, and availability.
- Process and manage sales orders, ensuring accurate and timely entry into the system.
- Maintain and update customer databases, tracking sales leads and follow-ups.
- Prepare sales reports and presentations as requested to support the Sales Manager in decision-making and strategy development.
- Assist in the planning and execution of sales events, promotions, and trade shows.
- Collaborate with other departments (such as Marketing, Production, and Customer Service) to ensure seamless communication and service delivery.
- Monitor inventory levels related to sales and communicate any discrepancies or needs to the Sales Manager.
- Participate in training sessions to improve product knowledge and sales techniques.
Qualifications:
- Previous experience in a sales support or administrative role, preferably in wholesale or retail environments.
- Strong customer service skills with a proactive approach to resolving customer issues.
- Excellent organizational skills and attention to detail to manage multiple tasks effectively.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
- Strong communication skills, both verbal and written, to convey information clearly and effectively.
- Ability to work collaboratively in a team environment, showing initiative and a positive attitude.
Physical Requirements:
- Ability to remain seated for extended periods while working at a desk or computer station.
- Occasional lifting of boxes and products up to 25 pounds may be required.
- Ability to communicate effectively in person, on the telephone, and through written correspondence.
Equal Employment Opportunity (EEO) Statement: Stephen Joseph Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and interns. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
