Service Advisor

We are looking for an experienced FT service writer/Advisor for our ST George location. The primary function of the Service Writer/Advisor is to generate, sale, monitor and close all repair orders. Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms, and complaints. Performs as the point of contact for all of the service customers needs.

Responsibilities:

• Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Technicians.
• Insures timely, competent and courteous relations with service customers.
• Promotes the sales of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs.
• Assists Service Manager, Warranty Administrator, and Service Manager in the performance of their duties.
• Maintains a working understanding of all warranty policies and procedures of vendors and our brand.
• Collect payment from customers.
• Maintains Service Department files and records for the repair orders he/she writes.
• Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly. Monitors Inter-company tickets to ensure equal priority.

Qualifications:

• Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Technicians.
• Insures timely, competent and courteous relations with service customers.
• Promotes the sales of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs.
• Assists Service Manager, Warranty Administrator, and Service Manager in the performance of their duties.
• Maintains a working understanding of all warranty policies and procedures of vendors and our brand.
• Collect payment from customers.
• Maintains Service Department files and records for the repair orders he/she writes.
• Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly. Monitors Inter-company tickets to ensure equal priority.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Rotating shift

Work Days:

• Weekends as needed

Experience:

• service advisor: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• St George, UT 84770: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $90,000