What are the responsibilities and job description for the Benefits Technology Coordinator position at Stephens Default?
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Schedule planning sessions for implementations and renewals. Ensure client and internal team members are informed of implementation requirements, changes, progress updates, and issues that arise
- Configure the Stephens Benefit Administration system, perform necessary testing, and ensure the system contains all required data
- Generate reports, troubleshoot issues, and provide general support to the internal teams and clients on electronic data needs
- Perform data audits upon request between benefit enrollment systems, payroll systems and carrier/vendor systems to ensure data accuracy
- Perform system audits during implementation, renewal, and post open enrollment periods to ensure enrollments meet policy parameters
- Provide ongoing support to the internal team and clients regarding creation of formatted censuses, reports, and other resources
- Assume ownership and accountability of projects to ensure timely and accurate implementations
- Track implementation efforts using project management software
- Focus on details and ask questions to prevent errors
- Periodically review implementation processes to identify improvement opportunities
- Serve as an agency contact for clients regarding ongoing maintenance of Electronic Data Interchange (EDI) feeds. Ensure data feeds include required fields and are provided in a useable format by working with vendors and carriers throughout the process.
- Research and resolve internal and external escalations regarding EDI issues and work with clients and carriers when necessary.
- Perform other tasks as assigned by management.
EDUCATION AND/OR EXPERIENCE
- High school diploma or GED required.
- Bachelor’s degree from an accredited university or college or equivalent combination of education and experience a plus.
- Highly motivated and dependable with previous experience interfacing with clients.
- Project management and insurance-related work experience is preferred.
COMPUTER SKILLS
- Strong computer skills including the use of Microsoft Word, Excel, PowerPoint, Outlook E-mail and the Internet.
- Ability to learn and operate additional software such as Benefits Enrollment Software and Human Resources Information Systems.
