What are the responsibilities and job description for the Stephens Landscaping Professionals is hiring: Marketing Account Specialist in Mo position at Stephens Landscaping Professionals?
Job Description
Description :
The Account Manager is the primary client contact. They are responsible for maintaining strong, positive customer relations to ensure total client satisfaction year-round throughout the landscape and snow season.
Responsibilities
- Serving as the lead point of contact for all customer account management matters for the 75-100 client relationships assigned to you
- Reacting immediately to customer inquiries and complaints, ensuring timely and successful execution of client requests
- Utilizing Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients regularly
- Performing schedule reviews of properties to make sure that the standards of service are achieved, detect problems, and offer solutions
- Directing activities on the job site, including, but not limited to, communicating job notes, coordinating services, and performing on-site reviews with service managers and crew leaders before and after services are performed
- When required, roll up your sleeves and work alongside our landscape maintenance and property management crews
- Communicating schedules and scheduling changes with clients
- Working with the production team to ensure that work is performed profitably and that client expectations are met
- Upselling landscape maintenance services and property management services
- Coordinating with production staff to execute scheduled crew training in best practices for service execution
- Participating in snow removal during the winter months
- Negotiating contracts and closing agreements
- Reviewing monthly invoices
Rate of Pay
Benefits
Requirements :
Compensation details : 65000-80000 Yearly Salary
PIa602385d810a-31181-36164623
Salary : $65,000 - $80,000
