What are the responsibilities and job description for the PC Support Analyst position at Stephens?
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Track call details in call management system and escalate incident to appropriate group if needed.
- Unlock network accounts and reset passwords as requested.
- Map network drives and printers.
- Troubleshoot the following : Network\internet\VPN connectivity issuesOutlook e-mail issues escalating to e-Mail administrators, as requiredPrinter and copier / scanner issues that are network, hardware or software related.
- Assist with recovering missing or damaged files for end users.
- Troubleshoot and maintain Windows operating system, Microsoft Office applications, web browsers, PDF software, etc.
- Install and troubleshoot industry specific software on personal computers and mobile devices.
- Configure network accounts for VPN access and assist end users with configuring VPN access.
- Man the Stephens Emergency after Hours phone line on a weekly rotational basis.
- Perform other tasks as assigned by management.
EDUCATION AND / OR EXPERIENCE
REQUIRED TESTING
