What are the responsibilities and job description for the Receptionist position at Stephens?
SUMMARY
At Stephens, receptionists are a vital part of our team, contributing to the professional experience we strive to deliver to our clients. You will be responsible for operating a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel, greet visitors, and provide administrative support for the office. We rely on our receptionists to standout to our clients by offering a cheerful, professional, and efficient gateway to the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer incoming telephone calls and respond or route to the appropriate person.
- Take and deliver complete, accurate messages, in a timely manner, via email, including details such as name, time of call, company represented, nature of business, etc.
- Provide routine information as appropriate such as provide callers with address, directions, and other basic information.
- Welcome on-site visitors, determine nature of business and announce visitors to appropriate personnel or escort them to meeting room.
- Maintain electronic list of visitors to the office noting arrival times, company represented, and employee being visited via the building security system.
- FedEx / UPS – receive and distribute shipments and arrange for pickup of outgoing packages.
- Contact appropriate personnel regarding deliveries for pickup.
- Manage the recycling procedure for all printer / fax cartridges including confirming pick-ups with UPS / Fed-Ex representatives.
- Process incoming / outgoing mail, sort and distribute mail to the appropriate recipients.
- Take outgoing mail and place it in a USPS mailbox at the end of each day.
- Manage electronic calendar for conference rooms and vacant offices.
- Schedule meetings and luncheons as required.
- Place and monitor food orders for meetings and special events, as requested.
- Provide administrative support to Analysts and other bankers as assigned. Responsibilities include : Weekly expense reports, monthly attendance records, travel arrangements, etc.
- Miscellaneous duties include : Maintain list of office personnel; order and maintain office supplies; stock refrigerators; assist with mass mailings; etc.
- Assist administrative support staff, as required.
- Maintain the front desk and reception area and conference rooms to ensure it is presentable, neat and organized.
- Perform other job related duties as required.
EDUCATION AND / OR EXPERIENCE
KNOWLEDGE, SKILLS, AND ABILITIES
PHYSICAL REQUIREMENTS
REQUIRED TESTING
