What are the responsibilities and job description for the Sr. Electronic Communications Specialist position at Stephens?
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage the enterprise Microsoft Exchange environment and supporting email security systems.
- Manage Microsoft Entra and on-premise Active Directory components. Must possess the ability to work in a hybrid Microsoft Azure environment to manage user accounts and groups, group policy objects, permissions, synchronization, reporting and licensing.
- Ensure proper change management procedures are followed regarding the installation and testing of all upgrades and enhancements for email & IM systems.
- Maintain best practices, troubleshoot problems and take corrective action on a timely and effective basis.
- Provide technical support to internal and external users.
- Stay updated with the latest O365 and Azure functionality.
- Must be able to work a flexible work schedule that may include nights, weekends, and holidays.
- Highly motivated and requires little assistance to perform duties.
- Serve as a mentor to Level I support staff.
- Monitor systems for optimal operation and performance. Respond to events and resolve issues.
- Escalates to management after developing a detailed description of issues including, but not limited to known failure points and a hypothesis for root cause.
- Solve issues in an independent, collaborative manner utilizing available resources in-house and vendor provided.
- Develop and maintain documentation on systems.
- Other duties as assigned by management.
ESSENTIAL JOB REQUIREMENTS
SUPERVISORY RESPONSIBILITIES
EDUCATION AND / OR EXPERIENCE
