What are the responsibilities and job description for the Service Manager position at Stepowoy Enterprises LLC?
Roto-Rooter is looking for a results-driven Service Manager to lead our plumbing and drain service team. This position focuses on driving revenue growth through strong sales strategies, effective customer relations, and team leadership. The ideal candidate will have a strong sales background with a passion for customer service and team development.
Responsibilities
- Set ambitious sales targets, implement upselling strategies, and coach technicians to identify opportunities for additional services that meet customer needs.
- Engage directly with customers to ensure satisfaction, foster long-term relationships, and identify potential for service expansion or repeat business.
- Lead, train, and motivate a team of technicians, with a focus on maximizing their sales potential and enhancing their customer interaction skills.
- Analyze team performance metrics, monitor revenue growth, and identify areas for improvement. Develop action plans to address gaps and drive continuous sales improvement.
- Ensure a high standard of service on every job, gathering and acting on customer feedback to refine and enhance service offerings.
- Manage inventory effectively and encourage technicians to recommend and provide additional products or services where applicable.
Salary : $60,000 - $80,000
