What are the responsibilities and job description for the Branch Manager position at Stepowoy Enterprises LLC?
Roto-Rooter is the largest provider of plumbing, drain cleaning, and water cleanup services in North America. Founded in 1935, Roto-Rooter has built a strong reputation for delivering high-quality services to residential and commercial customers. With decades of expertise and a commitment to customer satisfaction, we pride ourselves on being a trusted name in the home services industry. As a growing company, we are seeking an experienced Branch Manager to join our team and contribute to growth and success for our branch.
Responsibilities:
- Oversee all aspects of daily operations, including scheduling, dispatching, sales, and resource allocation.
- Implement and optimize operational processes to improve efficiency and productivity.
- Monitor and manage service quality to ensure adherence to company standards and customer satisfaction.
- Develop and maintain relationships with vendors, suppliers, and subcontractors.
- Lead and mentor a team of field technicians and administrative staff, providing guidance and support as needed.
- Analyze performance metrics and KPIs to identify areas for improvement and implement corrective actions.
- Ensure compliance with safety regulations and industry standards.
- Collaborate with other departments, such as sales and customer service, to streamline operations and enhance overall business performance.
- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
- Stay up-to-date with industry trends, market developments, and the competitive landscape.
Salary : $100,000 - $120,000
