Demo

Community Outreach Liaison

Steps to Recovery
Bethlehem, PA Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 5/20/2025

Who We Are

STR Behavioral Health Lehigh Valley is a premier substance use disorder and co-occurring mental health disorder outpatient center. For both substance use disorder and mental health clients, we offer separate programs for each population. Our programs include partial hospitalization treatment and intensive outpatient treatment (day and night programs) with the support of a psychiatric provider, licensed clinicians, and experienced professionals. Medication-assisted treatment (MAT) options are offered at all care levels. Our programs are trauma-informed, individualized, and accredited by the Human Rights Campaign as a leader in providing LGBTQ services.

What We Offer:

  • Collaborative environment dedicated to clinical excellence
  • Multiple Career Development Pathways
  • Company Supported Continuing Education & Certification
  • PPO & HDHP Health Plan Options
  • Flexible Dental & Vision Plan Options
  • 100% Company Paid EAP Emotional Well-Being Support
  • 100% Company Paid Critical Illness (with health enrollment plan)
  • 100% Company Paid Life & ADD
  • 401K with Company Match
  • Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
  • Generous Team Member Referral Program
  • Parental Leave

How You Will Make a Difference

The Community Outreach Liaison plays a crucial role in connecting clinical partners, clients, and families with the right clinical resources. They serve as a liaison and partner, educating communities, providers, clients, and families about treatment services. Additionally, the Community Outreach Liaison supports local admissions by acting as a welcoming concierge for incoming clients, families, and clinical partners at the facility.

Relationships and Contacts

Within the organization: Maintains frequent and close working relationships with the Executive Director, National Director of Business Development and team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.

Outside the organization: Initiates and maintains professional working relationships with clients and their families, referral partners, clinical partners, and vendors, as needed.

Position Responsibilities

Essential Responsibilities

  • Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facilitys presence in the local market.
  • Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
  • Schedules and conducts tours with referral sources, clients, and families, while being onsite weekly at Lehigh Valley Outpatient to support business development activities.
  • Communicates various levels of care to potential clients, families, and referral sources.
  • Guides clients and their families toward suitable treatment options, emphasizing the benefits of treatment at Lehigh Valley Outpatient and tailoring them to meet each clients unique needs and circumstances. This process involves quickly assessing the viability of potential admissions, addressing challenges posed by ambivalent clients and families, and evaluating the clinical and financial feasibility of admissions.
  • Articulates how our facilitys programming aligns with each potential clients situation and requirements.
  • Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
  • Offers a high level of customer service and communication to referral sources, clients, and families.
  • Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
  • Coordinates with the business office and Utilization Review to determine financing options for potential clients.
  • Builds a strategic regional growth plan by evaluating, analyzing, and interpreting facility and market utilization data.
  • Executes sales and retention strategies and plans, successfully close new business in accordance with pre-determined targets.
  • Develops goals and timelines for closing new and enhanced key account opportunities.
  • Collaborates with facility and corporate leadership to leverage strategic initiatives.

Additional Responsibilities

  • Functions within the guidelines of the facilitys Code of Ethics and in accordance with corporate compliance.
  • Represents the program within the community at local, regional, and national events, as requested.
  • Assists in promoting and ensuring the organizations values, mission, goals, and objectives are understood and actively supported by the employees.
  • Performs other duties as assigned.

ISJP123

What We're Seeking

Education and Experience

Position requires a bachelor's degree, a master's degree preferred, and 2 years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.

Additional Requirements

  • Position requires incumbent to have a valid drivers license, vehicle insurance and acceptable driving record.
  • Clearance of TB test, and any other mandatory state/federal requirements.
  • Current CPR and First Aid certification.

Skill Competencies

  • Work Standards - Sets high standards of performance for self; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Communicating Effectively - Conveys information and ideas in a professional, clear, and timely manner; providing information to ensure understanding; soliciting input from the others during the communication. Provides input to the organization when requested.
  • Building Collaborative Relationships - Generates alliances internally and externally by continuously identifying and acting on those things that will create success for our organization and the clients.
  • Contributing to Team Success - Actively participates as a committed member of a team and works with other team members to help complete goals and deliverables.
  • Practicing Resourcefulness Contributes to small business environment by taking ownership of ones position in the team and resolves productivity and efficiency problems by being seeking solutions.

STR Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. STR Behavioral Health reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains At-Will.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Community Outreach Liaison?

Sign up to receive alerts about other jobs on the Community Outreach Liaison career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$70,029 - $91,788
Income Estimation: 
$88,426 - $116,821
Income Estimation: 
$95,555 - $145,324
Income Estimation: 
$92,664 - $115,984
Income Estimation: 
$114,731 - $155,985
Income Estimation: 
$125,318 - $172,627
Income Estimation: 
$172,758 - $250,675
Income Estimation: 
$77,000 - $101,611
Income Estimation: 
$106,109 - $140,344
Income Estimation: 
$121,487 - $157,064
Income Estimation: 
$215,042 - $285,725
Income Estimation: 
$272,340 - $371,244
Income Estimation: 
$62,963 - $81,207
Income Estimation: 
$77,000 - $101,611
Income Estimation: 
$121,487 - $157,064

Sign up to receive alerts about other jobs with skills like those required for the Community Outreach Liaison.

Click the checkbox next to the jobs that you are interested in.

  • Business Development Skill

    • Income Estimation: $65,887 - $106,888
    • Income Estimation: $69,198 - $109,435
  • Campaign Management Skill

    • Income Estimation: $187,860 - $256,210
    • Income Estimation: $188,920 - $271,478
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Steps to Recovery

Steps to Recovery
Hired Organization Address Levittown, PA Full Time
Who We Are STR Behavioral Healths premier mental health and addiction treatment center located in Levittown. The program...
Steps to Recovery
Hired Organization Address Warminster, PA Full Time
Who We Are To meet an ever-expanding need for mental health services in Pennsylvania and the surrounding areas, STR Beha...
Steps to Recovery
Hired Organization Address Levittown, PA Full Time
About Us: STR Behavioral Health Bucks County is a leading substance use and mental health disorder outpatient treatment ...
Steps to Recovery
Hired Organization Address Levittown, PA Full Time
STR Behavioral Health Bucks County Outpatient is seeking a Recovery Support Specialist Why You Will Love Working with Us...

Not the job you're looking for? Here are some other Community Outreach Liaison jobs in the Bethlehem, PA area that may be a better fit.

Community Outreach Liaison

ABA Centers of Pennsylvania, Allentown, PA

Community Outreach Liaison

ICBD HOLDINGS LLC, Allentown, PA

AI Assistant is available now!

Feel free to start your new journey!