What are the responsibilities and job description for the Front Desk Agent 3pm-11pm position at StepStone Hospitality Inc.?
Job Description
Job Description
Description :
Beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a friendly and customer-oriented Front Desk Agent to join our team with StepStone Hospitality. The ideal candidate will be the first point of contact for our guests, while providing exceptional customer service and managing various tasks.
Responsibilities
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
Requirements :
