What are the responsibilities and job description for the Front Desk Agent- PART TIME position at StepStone Hospitality?
Holiday Inn Express & Suites Charlotte - Ballantyne is looking for PART TIME Front Desk Agent to join our hospitable family!!
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to the guest.
- Sort, and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payments, and make changes for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
Requirements
Skills to be successful in the role would include :
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
