Demo

Front Desk Agent

StepStone Hospitality
North Augusta, SC Full Time
POSTED ON 4/5/2025
AVAILABLE BEFORE 5/4/2025

Welcome to Crowne Plaza North Augusta

At Crowne Plaza North Augusta, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in the heart of North Augusta, our hotel offers a modern and welcoming environment for guests and team members alike. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork.

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort setting.

Responsibilities

  • Greet guests upon arrival with a warm and friendly demeanor
  • Manage check-in and check-out processes efficiently.
  • Handle guest inquiries and provide information about hotel services and local attractions.
  • Maintain accurate records of guest reservations and billing information.
  • Operate phone systems to manage incoming calls and direct them appropriately.
  • Assist with special requests or accommodations to enhance the guest experience.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Address any guest complaints or concerns promptly and professionally.

Requirements

  • Previous experience in front desk operations or hospitality management is preferred.
  • Strong phone etiquette and communication skills are essential.
  • Familiarity with hotel management software is a plus.
  • Bilingual abilities are highly desirable to accommodate diverse guests.
  • Ability to work flexible hours, including weekends and holidays as needed.
  • Excellent organizational skills with attention to detail.
  • A passion for providing outstanding guest services in a resort or hotel environment.
  • Benefits :
  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Front Desk Agent?

    Sign up to receive alerts about other jobs on the Front Desk Agent career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $28,917 - $36,864
    Income Estimation: 
    $37,876 - $55,679
    Income Estimation: 
    $28,917 - $36,864
    Income Estimation: 
    $37,876 - $55,679
    Income Estimation: 
    $37,876 - $55,679
    Income Estimation: 
    $37,364 - $49,338
    Income Estimation: 
    $37,364 - $49,338
    Income Estimation: 
    $47,129 - $61,962
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at StepStone Hospitality

    StepStone Hospitality
    Hired Organization Address Des Moines, IA Full Time
    Job Description Job Description Description : Beautiful and historic Renaissance Des Moines Savery Hotel is currently se...
    StepStone Hospitality
    Hired Organization Address St. Louis, MO Full Time
    Job Type Full-time Description Administration Prepare daily Restaurant Revenue Report data by auditing Micros tapes and ...
    StepStone Hospitality
    Hired Organization Address Austin, TX Full Time
    The ideal candidate must welcome guests to the property and provides excellent service. Check guests in and out of the h...
    StepStone Hospitality
    Hired Organization Address St. Louis, MO Full Time
    Job Type Full-time Description Administration Move and arrange furniture and turn mattresses as required during general ...

    Not the job you're looking for? Here are some other Front Desk Agent jobs in the North Augusta, SC area that may be a better fit.

    Front Desk Agent

    Clarion Inn and Suites, Aiken, SC

    Front Desk Agent

    Holiday Inn Express Augusta North, Augusta, GA

    AI Assistant is available now!

    Feel free to start your new journey!