FRONT DESK SUPERVISOR (EXPERIENCE PREFERRED)

Job Type

Full-time

Description

The Hotel Silver Spring is currently seeking dynamic and motivated individuals for the position of Front Desk Supervisor to join our team at our StepStone Hospitality managed hotel. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment's notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. If you're ready to take on the task of ensuring the facility runs smoothly, we'd love to hear from you.

Weekdays, weekends, and holidays are required. 2nd shift is 3pm-11 : 30pm.

• Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and / or service staff.
• Collect the guest's payment using either credit / debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.
• Maintain regular attendance.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Ensure logging and delivery of all message's packages and mail in a timely and professional manner.
• Be aware of all rates packages and promotions currently advertised.
• Be familiar with all in-house groups.
• Be able to perform all duties of Front Desk Agent.
• Set example for other associates be the team leader establishing and maintaining good interdepartmental communication and teamwork with fellow associates and other departments within the hotel.
• Overseeing all problem resolution matters in the absence of Rooms Division Manager.
• Increasing level of guest satisfaction by delivery of an exceptional product through employee development.
• Maintaining and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Responding and resolves guest requests, complaints, or questions in a courteous and timely manner.
• Oversee and ensure that all guests are checked in / out in a friendly efficient and courteous manner.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guests' managers and all other associates.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.

Requirements

Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.