What are the responsibilities and job description for the Guest Service Agent- Hilton experience preferred (Full-time) position at StepStone Hospitality?
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Description
We are seeking a friendly and courteous Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for greeting, registering, and servicing guests in a professional and sustainable manner according to hotel/brand and sustainability standards.
Responsibilities
Requirements
Description
We are seeking a friendly and courteous Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for greeting, registering, and servicing guests in a professional and sustainable manner according to hotel/brand and sustainability standards.
Responsibilities
- Greet guests with a warm and friendly welcome and provide them with information about hotel amenities and services
- Register guests by obtaining necessary information and verifying their payment method
- Provide guests with room keys and directions to their rooms
- Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner
- Maintain a clean and organized front desk area
- Follow sustainability standards and procedures to minimize the hotel's impact on the environment
- Collaborate with other hotel departments to ensure guest satisfaction
Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Strong attention to detail and problem-solving skills
- Hilton experience preferred
