What are the responsibilities and job description for the Client Account Analyst position at Steptoe & Johnson PLLC?
CLIENT ACCOUNTS ANALYST
POSITION DESCRIPTION
POSITION SUMMARY:
The Client Accounts Analyst is responsible for collections of outstanding accounts receivable from clients and all other aspects of collections, resolving client billing problems and proactively reducing accounts receivable delinquency.
WORKING RELATIONSHIPS:
REPORTS TO: Manager, Billing & Collections
SUPERVISES: N/A
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Send statements for assigned attorneys by email or mail.
2. Review open accounts for collection efforts.
3. Analyze and research accounts to be fully prepared to work with attorneys and/or clients.
4. Initiate collection calls and emails in a professional and friendly “smile and dial” manner.
5. Work with attorneys to resolve open accounts in violation of the firm’s accounts receivable policy to proactively reduce potential delinquencies.
6. Provide timely follow-up on agreed-upon payment arrangements.
7. Maintain attorney A/R tracking report in ARCS and assist as needed with follow-up efforts.
8. Work closely with the billing department to resolve disputes and clarify client invoices.
9. Handle bankruptcy notices and file proof of claim when necessary.
10. Analyze and resolve payment variances.
11. Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
EDUCATION: Bachelor’s degree in accounting or related field, however a combination of education and experience will be considered.
WORK EXPERIENCE:
· Proficiency in Microsoft Office including Excel, Word, and Outlook.
· Excellent communication skills, both written and verbal, and strong customer service approach
· Ability to handle sensitive client interactions with professionalism and discretion
· Demonstrate accuracy, attention to detail and thoroughness with work product
· Proactive, problem-solving attitude and strong analytical skills
· Ability to work independently and prioritize work duties
· Adapts quickly to changes in work environment, manage competing demands and able to deal with dynamic changes
· Strong team player
· Must maintain strict confidentiality.
PREFERRED:
Four to six years of collections experience within a law firm
Elite 3E and ARCS experience preferred
WORKING CONDITIONS:
PHYSICAL EFFORT: Sit for long periods in front of PC. Walk short distances.
WORK ENVIRONMENT: Indoor office environment with extended periods of time working on a PC. On occasion must be able to work more than 40 hours per week.
JOB STATUS: This is a full time, non-exempt, 37.5 hours per week position.
The above primary job duties and responsibilities describe the level and nature of work performed by the employee(s) assigned to this job. The description should not be construed as an exhaustive listing of all job duties and responsibilities performed by this job.
Job Type: Full-time
Pay: $49,454.00 - $74,181.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Work Location: Hybrid remote in Pittsburgh, PA
Salary : $49,454 - $74,181
