What are the responsibilities and job description for the Shipping & Receiving Specialist position at Steri-Tek?
Our Shipping & Receiving Specialist receives customer product into our system, and checks for any discrepancies with the shipment. Then after the product has been processed, ships it back to the appropriate shipping location. Also, they answer any customer questions related to where the product is in the process and when the customer can expect to receive it.
Responsibilities
SHIPPING
- Ship all irradiated product in an efficient and accurate manner, as described in required SOP’s.
- Prepare product for shipment to customer.
- Place product in the appropriate “Staged for Shipment” area and contact carrier for pick up.
- Reconcile shipping invoices.
- Inventory and order supplies.
- Inventory, organize and prepare materials/displays for Trade Shows.
- Arrange transportation for Trade Show materials/displays.
- Research and compare transportation rates.
RECEIVING AND PRE-PROCESSING
- All products received for irradiation are inspected, documented, and processed in an efficient and accurate manner, as described in required SOP’s.
- All boxes are to be counted and compared to the shipping documents before signing. Record any damage on shipping documents.
- Complete the receiving section of the Shipping Receiving log.
- Create a Job Folder.
- Check the Database for the applicable process specification sheet (VSF) and place a copy in the folder.
- Complete all remaining inspections and receiving paperwork.
- Move product to pre-processing area.
- Check Job folders for accuracy prior to processing.
CUSTOMER SERVICE
- Ensure all customer inquiries regarding shipping and receiving are dealt with in a professional and courteous manner, and all issues are resolved.
- Take customer calls whenever possible.
- Respond to all customer voicemails and emails within 24 hours.
- Be a resource of information regarding shipping and receiving to staff and customers.
- Address customer RST questions as needed.
- Trouble-shoot receiving/shipping issues as needed.
Other duties assigned by the manager.
