What are the responsibilities and job description for the Front Desk Agent/ Night Auditor (Part-Time, Evenings) position at Sterile Services Co?
JOB SUMMARY:
The Evening Auditor provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management. This part-time role is scheduled for 3 PM - 11 PM, including some weekends as required. Must be available for initial 1-2 weeks of mandatory training during weekdays (Monday through Friday).
Education & Experience:
- High School diploma or equivalent.
- Excellent organization and time management skills.
- Ability to communicate clearly and effectively.
- Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
- Proven experience as a night auditor or in a similar role, preferably in the hospitality industry.
Additional Requirements:
- Availability for evening shifts from 3 PM - 11 PM, with flexibility for some weekend shifts.
- Must attend mandatory training.
Physical & Mental Requirements:
- Light work: Lifting up to 20 pounds occasionally.
- Must be effective in handling stressful and high-pressure situations.
- Excellent problem-solving skills and ability to respond to guest needs efficiently.
DUTIES AND RESPONSIBILITIES:
- Greet and assist all guests with a friendly and professional demeanor.
- Handle guest requests, problems, and complaints at the front desk or through reservations.
- Ensure prompt delivery of packages, mail, and messages as needed to guests.
- Set up and manage breakfast program, as well as other front office operations.
- Be familiar with and follow emergency procedures to ensure guest safety.
Salary : $19 - $20
