What are the responsibilities and job description for the Field Operations Manager position at STERIS Canada Corporation?
Job Category : Service / Technical Services
Location : Manhattan, NY, US, 10001
Workplace Type : Remote
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
This role will be a hands-on operational leader within the Service Operations division, managing an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair and cleaning.
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
This role requires travel by driving a motor vehicle. If offered this position, STERIS will run a 7-year driving record check as part of our onboarding process.
This is a remote-based customer-facing position. To support and service our Customers in this assigned territory, candidates must be based out of New York.
What You Will Do :
- Stays updated, ensures compliance, and models required safety procedures and requirements of mobile lab operations, including safety, regulatory, and the use, care, and maintenance of company and Customer assets (tools, P-Card, systems, and related equipment).
- Leads / supports continuous improvement, training, and other operational initiatives.
- Acts as the first escalation point for Customer and employee issues that exceed Repair Specialist authority, including determining if other support is required (Area Operations Manager, HR, HSE).
- Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
- Strategizes with STERIS sales and service teams to develop and optimize new and existing business.
- Responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning.
Education Degree
High School Diploma or GED
What Is Required :
Pay range for this opportunity is $78,500.00 - $109,987.50. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county / city minimums, if higher than the range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.
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Salary : $78,500 - $109,988
