What are the responsibilities and job description for the Equipment Service Technician - Nebraska City, NE position at STERIS - Commercial Operations?
Position Summary
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.
Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.
Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30%
Customer Growth – 10%
This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Nebraska, Iowa, or Missouri
What You Will Do
Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
Provide support to various locations within assigned territory depending on the service agreements and Customer needs.
What is Required
- High School Diploma or GED with 4 years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
- Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
- Customer and team engagement experience.
- Effective written and verbal communication skills.
- Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
- Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
What can STERIS offer you
Extensive hands on training and development
Career progression path within STERIS
Competitive pay and monthly incentive opportunity
Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays
You should be proficient in:
- Heavy Equipment Repair
- Equipment Troubleshooting
- Facilities Maintenance Experience
- HVAC/R Systems
- Refrigeration Systems
- Electrical Troubleshooting Skills
- Troubleshooting Skills
- Mechanical Troubleshooting Skills
- 120/208/240/480 Voltage Systems
- Motor Replacement/Repair/Maintenance
Machines & technologies you'll use:
- Diesel engine
- Industrial/Parts Washing Systems
- HVAC Systems
- Refrigeration/Cooling Systems
- Sterilization-In-Place (SIP)
- Gear Machinery
